Carlyle Kent Jr.
Jamaica
Overview
9
9
years of professional experience
Work History
Lead Ramp Agent
Delta Air Lines, Inc
Jamaica
09.2024 - Current
- Supervise and lead a team of airport agents to ensure smooth, efficient operations, and high-quality customer service, while also providing guidance, feedback, training, and support when needed.
- Provide front-line customer support, addressing inquiries, and resolving any issues to maintain a positive passenger experience.
- Maintain a safe and dependable operation, enforcing company safety standards and protocols to minimize risks.
- Ensure strict compliance with company policies and industry regulations for all aspects of airport operations.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Airport Ramp Agent
Delta Air Lines, Inc
Jamaica
01.2023 - Current
- Manage the safe and efficient movement of aircraft on the ramp, including directing planes to and from gates, and assisting with pushback operations.
- Load and unload passenger baggage, cargo, and mail, ensuring proper weight distribution, and adherence to safety regulations.
- Operate ground support equipment, such as tugs, belt loaders, and tow tractors, to facilitate baggage and cargo handling.
- Communicate effectively with ground crews, pilots, and airline staff to ensure smooth operations and timely departures.
- Follow strict safety and security protocols to maintain a secure work environment, and mitigate risks during ground operations.
Footwear Specialist
Dicks Sporting Goods Distribution Center
Albany
12.2017 - 06.2020
- Consistently exceeded expectations by delivering genuine, supportive, and friendly service, helping athletes of all ages perform at their peak, and fully enjoy their sport.
- Participated in team meetings to discuss strategies for improving operations performance.
- Provided customers with product knowledge and expertise on various types of shoes.
- Engaged customers immediately to build connections and uncover specific needs.
Package Handler
UPS
Latham
10.2017 - 12.2017
- Organized packages according to type, size, destination, and other specifications, while handling products with the utmost care, keeping them secure at all times.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Participated in regular safety meetings and training sessions.
Tutor/Student Peer Mentor
Hudson Valley Community College
Troy
09.2016 - 12.2016
- Helped to communicate with and assist students with disabilities during school hours.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
Education
High School Diploma -
Flushing Highschool
Flushing, NY06-2016
Some College (No Degree) - Business Management
Hudson Valley Community College
Troy, NYSkills
- Team leadership
- Safety compliance
- Ramp operations
- Equipment operation
- Baggage handling
- Air traffic coordination
- Impeccable communication skills
- Excelling work ethic
- Accelerated learner
- Accountable individual
Timeline
Lead Ramp Agent
Delta Air Lines, Inc
09.2024 - Current
Airport Ramp Agent
Delta Air Lines, Inc
01.2023 - Current
Footwear Specialist
Dicks Sporting Goods Distribution Center
12.2017 - 06.2020
Package Handler
UPS
10.2017 - 12.2017
Tutor/Student Peer Mentor
Hudson Valley Community College
09.2016 - 12.2016
High School Diploma -
Flushing Highschool
Some College (No Degree) - Business Management
Hudson Valley Community College