Carlyn Phillips
Norman,OK
Summary
Seasoned customer service professional with a proven record of providing exceptional support, handling complex inquiries, and building positive customer relationships over several years. Recognized for strong interpersonal skills, precise data entry, and a dedication to continuous growth in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
Northstar Properties
Norman, OK
10.2024 - Current
- Resolve accounts payable inquiries for internal team members, management, and vendors.
- Facilitate vendor invoice processing to ensure timely payments and precise record-keeping.
- Strengthen vendor connections via consistent communication and dedicated support.
- Reconcile accounts to ensure precise financial reporting and compliance.
- Handle high-volume invoice processing with minimal supervision.
- Implement structured invoice coding methods to uphold organization and record integrity
- Address inquiries from internal and external departments concerning accounts payable status.
Assistant Property Manager
Northstar Properties
Norman, OK
10.2022 - 10.2024
- Follow up on delinquent residents and coordinate collection procedures to maintain 98% rents collected for two properties (165 units and 239 units.)
- Oversee monthly collections and maintain high payment rates by building positive relationships with residents.
- Process invoices and payments in accordance with company policies and procedures.
- Prepare and fully execute lease renewals and adjust accounts to accurately reflect renewal changes.
- Resolve resident complaints in a timely manner while maintaining positive relationships with residents.
- Provide administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Leasing Consultant
Northstar Properties
03.2021 - 07.2024
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assist prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provide exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Facilitate smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Data Analyst Lead
Catch 21
Norman, OK
07.2019 - 02.2021
- 10-Key data entry with accuracy of 98% and over 19000 KPH
- Increased meeting daily deadlines from 85% to 98.9%.
- Identified numerical errors in account numbers, calculations and balances then made corrections.
- Trained staff on end of day processes for three financial institutions.
Seasonal Cash Office Supervisor
Six Flags Frontier City
Oklahoma City, OK
02.2019 - 11.2019
- Investigated out-of-balance conditions and instituted corrective procedures.
- Balanced vault at end of day and secured monies in accordance with established procedures.
- Opened and closed cash vault independently and prepared nightly bank drop.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation.
Member Champion
Texas Dow Employee Credit Union
The Woodlands, TX
01.2018 - 08.2018
- Originated, processed, closed and administered customer loan proposals.
- Consistently exceeded monthly and quarterly sales quotas.
- Accepted and processed members payments in cash, credit cards and checks, checking for validity.
- Processed loan payments, deposits, withdrawals, account transfers, wire transfers, and cash advances.
- Performed cash audits, balanced vault, processed teller reversals and corrections.
Contract Processor I
Holiday Inn Club Vacations
Conroe, TX
08.2015 - 01.2018
- Data entry and document preparation of timeshare purchases, warranty deeds and vacation packages.
- Ensured payments and interest rates were accurate for specific vacation package.
- Collected money in cash, credit/debit card or check for down payments, delinquencies and assessments.
- Completed accounts by setting up automatic payments and made certain all paperwork was signed and dated correctly.
Skills
- 10-key proficiency
- Analytical thinking
- Organizational skills
- Customer service
- Time management
- Communication skills
Certification
- CALP
Timeline
Accounts Payable Specialist
Northstar Properties
10.2024 - Current
Assistant Property Manager
Northstar Properties
10.2022 - 10.2024
Leasing Consultant
Northstar Properties
03.2021 - 07.2024
Data Analyst Lead
Catch 21
07.2019 - 02.2021
Seasonal Cash Office Supervisor
Six Flags Frontier City
02.2019 - 11.2019
Member Champion
Texas Dow Employee Credit Union
01.2018 - 08.2018
Contract Processor I
Holiday Inn Club Vacations
08.2015 - 01.2018