Carma Silva
Newark,CA
Summary
Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced Inside Sales individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Bearing Engineering
12.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Maintain and expand the company’s database of prospects (CRM).
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Assistant Project Manager
Siemens Building Technologies
11.2019 - 12.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Sales Assistant
California Hydronics Corporation
04.2016 - 10.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Arts - Business Administration And Management
Laney College
Oakland, CA06.2021
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Product Knowledge
- Adept multi-tasker
- Superior organizational skills
- Upselling and Cross Selling
- Driven
Timeline
Inside Sales Representative
Bearing Engineering
12.2023 - Current
Assistant Project Manager
Siemens Building Technologies
11.2019 - 12.2023
Sales Assistant
California Hydronics Corporation
04.2016 - 10.2019
Bachelor of Arts - Business Administration And Management
Laney College
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