Carmae Gumataotao

• Directed and executed high-touch client programs and experiential initiatives, ensuring seamless planning and exceptional, brand-aligned delivery

• Owned end-to-end program logistics, aligning timelines, stakeholders, and deliverables to create smooth, elevated event-style experiences

• Acted as a trusted client partner, building strong relationships, anticipating needs, and curating thoughtful, personalized experiences

• Collaborated cross-functionally with internal teams and external partners to ensure clear communication, alignment, and flawless execution

• Led and developed team members, fostering accountability, refining workflows, and upholding premium service standards

• Oversaw client experiences, maintaining consistency, attention to detail, and adaptability across evolving client needs

• Managed multiple high-priority projects simultaneously, delivering with precision, composure, and a strong sense of ownership under pressure

• Led client consultations to define event vision, objectives, and expectations, ensuring alignment from concept through execution
• Maintained consistent, high-touch communication with clients and stakeholders throughout the full event lifecycle
• Managed vendor coordination and logistics, ensuring seamless service delivery and adherence to timelines and quality standards
• Facilitated pre-event briefings to align all parties, proactively addressing final details and resolving last-minute challenges
• Cultivated strong partnerships with venues, vendors, and suppliers to support successful, high-quality event execution

• Oversaw daily operations, including scheduling, client communications, and program coordination, ensuring seamless execution across all touchpoints
• Cultivated and maintained strong client relationships, driving retention, satisfaction, and ongoing engagement
• Supported and executed program-based and community-facing events, ensuring a high-quality, organized experience for all attendees
• Coordinated off-site events and external partnerships, managing logistics to ensure successful and on-brand execution
• Assisted in recruitment and onboarding, creating a smooth and professional experience for both clients and team members

• Delivered elevated, detail-oriented guest experiences in a high-volume, hospitality-driven environment
• Led from the floor as a hands-on supervisor, ensuring seamless daily operations and exceptional service execution
• Proactively resolved guest concerns with professionalism and discretion, preserving brand integrity and client satisfaction
• Trained and developed team members to perform at a high standard during peak service and high-pressure moments
• Supported operational logistics including scheduling, inventory oversight, and workflow coordination to ensure efficiency

• Led daily team operations, driving efficiency, accountability, and consistent service delivery
• Directed task delegation and actively developed staff performance in a fast-paced, high-volume environment
• Oversaw cash handling, reconciliation, and shift operations with a strong focus on accuracy and compliance