Luis Curo
Brooklyn,NY
Summary
Experienced team leader with over a decade of management experience in retail, banking, and insurance. Known for driving results through strong team development, hands-on leadership, and a focus on customer experience. At Best Buy, consistently ranked among top sales performers before moving into leadership. At J.Crew and TD Bank, helped lead teams to exceed sales and service goals, including branch-level KPIs and client satisfaction scores. Currently manage operations across multiple Allstate agencies, overseeing staff performance, daily workflows, and long-term growth. Comfortable in fast-paced environments where accountability, service, and culture all matter.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Allstate
Freeport, NY
10.2023 - Current
- Owned and operated multiple Allstate agencies within high-traffic automotive dealerships, driving profitability and brand growth.
- Led and managed a team of licensed insurance professionals, ensuring top-tier customer service and sales performance.
- Developed and executed strategic business plans to maximize sales opportunities within dealership environments.
- Built and maintained strong relationships with dealership partners to integrate insurance offerings into the car-buying experience.
- Oversaw all aspects of agency operations, including sales, marketing, compliance, staffing, and financial management.
- Analyzed market trends and customer needs to develop targeted sales strategies and enhance customer retention.
- Ensured adherence to Allstate corporate policies, regulatory requirements, and industry best practices.
Insurance Coordinator
Allstate Insurance
Freeport, NY
03.2020 - 10.2023
- Making daily cold calls and emailing potential clients to sell company insurance products to them
- Drafting and explaining insurance plans and details to customers to ensure that they understand the deal before signing
- Assisting clients in processing their claims and reimbursements
- Determining the particular need, investment, and financial plan for prospects and proposing suitable insurance plan to them
Assistant Manager
TD Bank
New York, NY
08.2019 - 03.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Assistant Store Manager (ASM)
J.Crew
Brooklyn, NY
07.2017 - 08.2019
- Supported daily store operations, driving sales performance and ensuring top-tier customer service in one of J.Crew’s highest-traffic NYC locations.
- Led, coached, and motivated a team of 15+ associates, cultivating a collaborative and performance-driven culture aligned with brand standards.
- Maintained exceptional visual merchandising and floor presentation, reflecting seasonal trends and the Williamsburg customer profile.
- Analyzed key business metrics (sales, conversion, UPT) to identify growth opportunities and adjust strategies accordingly.
- Partnered with the Store Manager to onboard and train new hires, increasing staff retention and elevating team performance.
- Fostered strong client relationships through hands-on leadership and a customer-first approach, boosting loyalty and repeat business.
- Acted as point person during manager-on-duty shifts, resolving customer concerns and ensuring smooth daily execution.
Mobile Consultant/Sales Lead
Best Buy
Queens, NY
05.2013 - 06.2017
- Consistently met my short and long term targets
- Handled customer complaints with empathy and composure
- Maintained and operated store during manager's absence
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
- Spearheaded a sales team who was consistently amongst the lowest in sales revenue prior to my promotion to top 3 in the region.
- Proactively assisted customers with questions, concerns and item purchases while walking the sales floor.
Education
B Sc - Financial Forensics
John Jay College of Criminal Justice
New York, NYSkills
- Team Leadership & Staff Development
- Sales Strategy & Goal Execution
- Client Experience & Relationship Management
- Multi-Location Operations Oversight
- Hiring, Training & Performance Coaching
- Conflict Resolution & Problem Solving
- Visual Merchandising & Store Presentation
- KPI & Metrics Management (Conversion, UPT, NPS)
- Workflow & Scheduling Optimization
- Cross-Functional Communication
- Banking & Retail Compliance Knowledge
- CRM & Pipeline Management
- Upselling & Client Retention Techniques
- Bilingual
- Tech-savvy: POS, Microsoft 365, Salesforce, Agency Management Systems
Certification
- Property & Casualty License
- Personal Lines License
- Life & Health Insurance License
Languages
Spanish
Timeline
Office Manager
Allstate
10.2023 - Current
Insurance Coordinator
Allstate Insurance
03.2020 - 10.2023
Assistant Manager
TD Bank
08.2019 - 03.2020
Assistant Store Manager (ASM)
J.Crew
07.2017 - 08.2019
Mobile Consultant/Sales Lead
Best Buy
05.2013 - 06.2017
B Sc - Financial Forensics
John Jay College of Criminal Justice