Joey Laboy

Office Manager 01/2025 – Present

• Oversee daily operations, ensuring efficiency, productivity, and high-quality patient care
• Lead, train, and manage administrative and clinical support staff
• Drive production and collections through strategic scheduling and case acceptance
• Monitor KPIs, including revenue, patient retention, and operational performance
• Ensure compliance with policies and regulation

Assistant Office Manager 11/2022 – 12/2024

• Supported office operations, including staff supervision, scheduling, and patient flow

• Assisted in financial reporting, treatment plan presentation, and insurance coordination

• Helped implement systems to boost efficiency and patient satisfaction

Patient Coordinator Peer Trainer 02/2020 – 11/2022

• Trained new hires on systems, workflows, and patient communication

• Maintained high standards for front desk operations and patient experience

• Assisted leadership with onboarding and performance development

Patient Coordinator 06/2019 – 02/2020

• Managed patient scheduling, check-in/check-out, and insurance verification

• Presented treatment plans and financial options to patients

• Delivered excellent customer service, contributing to patient retention

• Opened and closed store operations, including cash handling and end-of-day reporting
• Managed staff and daily operations during shifts
• Oversaw inventory, ordering, and vendor deliveries
• Maintained high customer satisfaction in a fast-paced environment