
Dental Office Manager with experience leading daily operations, optimizing revenue cycle management and improving patient satisfaction. Skilled team leadership, insurance verification, treatment planning, collections and accounts receivable. Resolved credit balance reports and reduced AR accounts. Maintained accurate patient ledgers and ensured proper adjustment posting. Reduced claim denials through accurate dental insurance and verification submission. Software experience in Dentrix. Known for organizational skills, effective communications, problem-solving, reliable, hardworking and positive.
Managed day to day operations, overseeing front office and clinical coordination.
Increased collections by improving insurance follow ups and AR process.
Reduced claim denials through accurate insurance verification.
Led and trained staff to improve productivity and morale.
Presented treatment plans and improved case acceptance rates.
Collected late payments and changed policy to collect at time of service to prevent overdue accounts.
Processed claims, payments and billing inquiries.
CPR
iTero