CARMELA MARQUEZ
Sacramento,CA
Summary
Efficient healthcare professional with over 10 years of experience in patient care and administrative support. Known for exceptional teamwork, professionalism, and effective communication, consistently delivering high-quality care while prioritizing patient needs and ensuring compliance with healthcare regulations.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Sutter Health Gastroenterology
Sacramento, CA
03.2023 - Current
- Provided clinical and administrative support by pending medications, obtaining prior authorizations, submitting appeals, scheduling peer to peer reviews, faxes, in-basket
messages/calls, rooming patients, taking vitals, preparing medical equipment, cleaning exam rooms, scheduling appointments and procedures. - Collaborated with staff to optimizing clinic workflow to enhance patient experience.
- Prioritize daily tasks, including managing Physician and patient request, and processing relevant information in a promptly manner.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Responsible for documenting on daily logs, keeping equipment stocked, managing drug samples, and scheduling and completing meetings with drug representatives.
Patient Care Technician/Department Coordinator
Sutter Health Outpatient Services
Sacramento, CA And Auburn, CA
12.2016 - 03.2023
- Provided support to nursing staff in pre-op and post-op patient assessments, streamlining workflow, monitored vital signs, collected urine samples, performed EKG's; ensured patient rooms were prepared for treatment and procedures.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Assisted with operating room turnovers, cleaning GI scopes, and setting up procedure rooms.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Provided emotional support to patients and families, easing their stress and anxiety during their visit.
Lead Referral Coordinator
Mercy Clinic
Sacramento, CA
09.2014 - 10.2016
- Coordinated patient referrals to specialists, ensuring seamless transitions and improved patient care.
- Streamlined referral processes, reducing wait times for appointments through efficient scheduling practices.
- Developed and maintained relationships with healthcare providers to enhance referral network effectiveness.
- Trained and mentored new staff on referral coordination procedures and best practices for optimal performance.
Patient Care Technician
Sutter Health Outpatient Services
Sacramento, CA
09.2009 - 04.2013
- Provided direct patient care, ensuring comfort and safety during treatments and procedures.
- Assisted nursing staff with daily tasks, enhancing workflow efficiency in patient management.
- Monitored vital signs and reported changes to healthcare team, ensuring timely interventions, collected urine samples, EKG's.
- Maintained cleanliness and organization of patient areas, promoting a safe environment for patients and staff, and stocked medical supplies.
Medical Assistant
North County Health Services
San Marcos, CA
08.2004 - 07.2009
- Coordinated patient intake processes, including registration, verifying insurance information efficiently, and medical paperwork support, scheduling appointments.
- Facilitated smoother surgeries (circumcisions) by preparing operating rooms, laying out sterile instruments, and providing direct assistance to pediatric surgeon.
- Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
- Administered vaccinations, performed blood draws, took vital signs, measured pulse oximetry, sterilized instruments, organized patient records, prepared lab specimens, measured patients spirometry.
- Trained new staff and mentored on best practices in pediatric care.
Education
High School Diploma -
Grant Joint Union High School
Sacramento, CAMedical Assistant Diploma -
California College of Technology
Sacramento, CAEKG Technician Certificate -
Sierra College
Rocklin, CASkills
- Medical terminology knowledge
- CPR and BLS
- Bilingual - Spanish/English
- HIPAA compliance
- Electronic health records
- Insurance authorizations
- Patient-focused care
- Reliable team player
- Professionalism and ethics
Timeline
Medical Assistant
Sutter Health Gastroenterology
03.2023 - Current
Patient Care Technician/Department Coordinator
Sutter Health Outpatient Services
12.2016 - 03.2023
Lead Referral Coordinator
Mercy Clinic
09.2014 - 10.2016
Patient Care Technician
Sutter Health Outpatient Services
09.2009 - 04.2013
Medical Assistant
North County Health Services
08.2004 - 07.2009
High School Diploma -
Grant Joint Union High School
Medical Assistant Diploma -
California College of Technology
EKG Technician Certificate -
Sierra College