CARMELA PORLETTO
Monroe,WA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with attention to important details.
Overview
5
5
years of professional experience
Work History
Barista
Lord Hill Espresso
Monroe, WA
10.2024 - Current
- Monitored and adjusted daily inventory levels to ensure consistent product availability while minimizing waste.
- Streamlined workflow processes, improving order efficiency during peak hours.
- Addressed customer issues by validating complaints and resolved to customer satisfaction to maintain positive relationships.
- Processed sales transactions using POS systems and maintained accurate cash handling.
Full Time Barista Shift Lead
Dutch Bros
Everett, WA
10.2022 - 03.2025
- Increased team performance, mentoring struggling workers to strengthen job skills and knowledge.
- Managed team during shift by assigning tasks to ensure smooth operations.
- Communicated with other shift leaders to share important information or concerns.
- Prepared beverages with speed and accuracy to minimize customer wait times.
Head Aftercare Teacher
Monroe Montessori Elementary School
Monroe, WA
12.2022 - 06.2024
- Supervised classroom and worked to create welcoming environment conducive to learning.
- Communicated with parents and guardians to convey student challenges and achievements.
- Monitored student behavior and progress and provided feedback.
Food Prep Cooking Assistant
Everett Aquasox
Everett, WA
04.2021 - 09.2021
- Maintained a clean, hygienic kitchen workspace by sanitizing the kitchen, sweeping, mopping and taking out trash.
- Prepared and set up cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained composure and work quality while under stress.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Education
Diploma -
Snohomish High School
Snohomish06-2022
Skills
- Customer and Service-Oriented
- Friendly Positive Attitude
- Flexible, Adaptable and Dependable
- Self-Motivated
- Attention to Detail and Organization
- Time Management and Multitasking
- Supervisor and Employee Trainer
- Espresso Machine Operation
Timeline
Barista
Lord Hill Espresso
10.2024 - Current
Head Aftercare Teacher
Monroe Montessori Elementary School
12.2022 - 06.2024
Full Time Barista Shift Lead
Dutch Bros
10.2022 - 03.2025
Food Prep Cooking Assistant
Everett Aquasox
04.2021 - 09.2021
Diploma -
Snohomish High School