Carmela Fran Rankine
Orlando,FL
Summary
Facilitated high customer satisfaction through attentive service and support. Improved brand visibility with clear communication strategies. Assisted in managing fast-paced retail operations to uphold service quality. Supported customer satisfaction initiatives through organized approaches and flexibility in challenging environments. Assisted in delivering precise outcomes by applying thorough analysis and managing multiple tasks effectively. Contributed to team efficiency and individual success to meet goals within established deadlines.
Overview
2
2
years of professional experience
Work History
Guest Experience Specialist
Springhill Suites By Marriott
Orlando, FL
12.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Resolved guest inquiries and complaints promptly, ensuring positive experiences.
- Collaborated with housekeeping to maintain high cleanliness standards in guest areas.
- Assisted in coordinating events and meetings, optimizing use of facilities.
- Developed strong relationships with guests to personalize services and enhance their stay.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
Quick Service Associate
Universal Orlando
Orlando, FL
04.2025 - 02.2026
- Handled cash, credit card, and check payments for goods and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided detailed information about products and services.
- Greeted customers and assessed their needs.
- Maintained cleanliness of work areas throughout the day.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
Culinary
Omni Orlando Resort at ChampionsGate
Davenport, Florida
11.2023 - 11.2024
- Prep Assistant - Hot Side Banquet Kitchen: Assisted in the preparation of ingredients for high-volume banquet events, including chopping vegetables, portioning proteins, and organizing mise en place.
- Salad Station - Trevis Restaurant: Prepared a variety of salads according to restaurant recipes and presentation standards.
- Pastry Cook - Banquet Pastry Kitchen: Assisted in the production of a range of pastries, desserts, and baked goods for banquet events.
Education
Bachelor of Science - Hospitality Management
University of St. La Salle
Bacolod06.2023
Skills
- Organization Skills
- Customer Service
- Inventory Management
- Sanitation Practices
- Adaptability to Change
- Attention to Detail
- Trains new hires
- Creative Thinking
- Work Ethic
- Recipe Adherence
- Food safety standards
Timeline
Guest Experience Specialist
Springhill Suites By Marriott
12.2025 - Current
Quick Service Associate
Universal Orlando
04.2025 - 02.2026
Culinary
Omni Orlando Resort at ChampionsGate
11.2023 - 11.2024
Bachelor of Science - Hospitality Management
University of St. La Salle