Carmelah Brown
Duluth,MN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Service Technician
Local IT
06.2023 - Current
- Increase customer satisfaction by providing timely and efficient service for various technical issues.
- Reduce equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhance client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborate with team members to complete complex installations, ensuring seamless integration of new systems.
- Stay up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Inspect equipment to diagnose operational issues.
- Install, configure and upgrade computer systems and peripherals to perform better and minimize security threats.
Education
Associate of Applied Science - Computer Information Systems
Lake Superior College
Duluth, MN05.2024
Skills
- Quality Assurance
- Preventive Maintenance
- Equipment Troubleshooting
- Regulatory Compliance
- Customer Service
- Work Documentation
- Technical Support
- Equipment Inspection
- Problem and Issue Resolution
Certification
- Current A++ Certification
Languages
Spanish
Elementary
Timeline
Service Technician
Local IT
06.2023 - Current
Associate of Applied Science - Computer Information Systems
Lake Superior College
Capstone Project
This project includes the following tasks:
- Gauge current cybersecurity needs
- Describe cybersecurity position and expectations
- Analyze and provide viable solutions
- Report estimated costs and time to implement
- Implement these solutions after approval
Fictitious clients included with this proposal:
- Family law firm; 5 desktops, 5 laptops, 5 OneDrive accounts, 3 wired printers, wireless and wired LAN.
- Elderly assisted living; 4 desktops, wireless 2.4/5GHz network, and HIPPA concerns.
- Plastic products manufacturer, 1 remote access session, AD 20 users, 1 OneDrive account, and 1 DC server.
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