Carmelina Calmo
Oakland,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Picante. Proven ability to enhance guest engagement and ensure order accuracy in high-volume dining environments. Recognized for suggestive selling techniques that improved sales and fostered positive guest interactions, all while maintaining cleanliness and safe food handling standards.
Overview
3
3
years of professional experience
Work History
Server
Picante
Berkeley
03.2025 - Current
- Assisted in training new servers on menu items and service standards.
- Managed cash register operations, processing payments accurately and efficiently.
- Handled customer inquiries and resolved complaints with professionalism and empathy.
- Improved table turnover rates through effective communication and coordination with team members.
Server
Nomu Skewers
05.2023 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Adapted quickly to changing demands during peak hours, ensuring efficient service flow.
Education
Bachelor of Science -
Lincoln University
Oakland, CA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Order accuracy
- Performance improvement
- Suggestive selling
- Positive guest interactions
Languages
Spanish
Native or Bilingual
Timeline
Server
Picante
03.2025 - Current
Server
Nomu Skewers
05.2023 - 12.2024
Bachelor of Science -
Lincoln University