Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmelina (Melinda) Criola

Buffalo,New York

Summary

History of creating delicious confections that build customer loyalty and business reputation. Talented baking professional and motivational leader.

Overview

31
31
years of professional experience

Work History

Head Baker

Frost Artisan Bakery
10.2022 - Current
  • Produced consistently high-quality baked goods for customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Created appealing displays to showcase products in bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with the sales team to promote seasonal products, driving increased revenue during peak periods.
  • Participated in local community events, fostering positive relationships with customers and raising awareness of the bakery''s products.
  • Developed unique recipes and confections to set bakery apart from competition.
  • Determined baking times for various items.
  • Processed customer orders and payment transactions.

Assistant Manager

Maurices
06.2021 - 10.2022
  • Responsible for shipment and execution
  • Markdowns process and execution
  • Marketing/Signage process


  • Coaching Brand Associates
  • Meet or exceed loyalty goals
  • Positive Customer Experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Banana Republic
08.2019 - 01.2021
  • Responsible for shipment and execution
  • Markdowns process and execution
  • Marketing/Signage process
  • Service leading to drive business
  • Coaching Brand Associates
  • Meet or exceed loyalty goals
  • Positive Customer Experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Sales Associate/Retail Keyholder

Pier 1
10.2013 - 01.2020
  • Assisting and making connections with customers, resolving problems and complaints, cash handling procedures
  • Provide information about products
  • Price and maintain inventory
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Awarded sales associate of the quarter August 2014.

Special Education Teacher Assistant

Amherst Middle School
09.2013 - 01.2019
  • Assisted teachers in supervising and providing a safe and stable environment for students in class
  • Escorted students to and from classrooms and activities
  • Worked one on one and in small groups with students
  • Maintained student records.

Baker

Chrusicki's Bakery
12.2013 - 05.2014
  • Baking on a large scale with in-depth knowledge of modern bakery equipment and safety precautions
  • Excellent knowledge of baking including: baking time, methods of mixing, temperatures, flavor.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Head Baker

Zillycakes
07.2010 - 12.2013
  • Developed and created new cake and buttercream flavors
  • Responsible for daily/weekly inventory including ordering and replenishing
  • Maintaining daily inventory of baked goods for projected sales
  • Train, assist, and supervise team members in baking operations.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.

Baker/Kitchen Manager

Dolci Bakery
03.2006 - 05.2010
  • Mixed and baked cakes, cookies, pastries and other desserts
  • Responsible for daily/weekly inventory including ordering and replenishing
  • Effectively communicating and fulfilling customer and account orders
  • Training, disciplining, and scheduling of team members.
  • Produced consistently high-quality baked goods for customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Substitute Teacher

St. Paul's Elementary School
09.2003 - 06.2005
  • Can fulfill both short and long-term substitute teacher assignments across all subject areas
  • Effective teaching of students with experience in varied academic levels (Pre-k-8)
  • Instructed and managed classes of as many as 30 students
  • Adept communication with teachers, administrators and parents
  • Can build positive rapports and provide a safe and supportive environment for students.

Substitute Teacher

Buffalo, NY School District
09.1993 - 06.1999
  • Can fulfill both short and long-term substitute teacher assignments across all subject areas
  • Effective teaching of students with experience in varied academic levels (Pre-k-8)
  • Instructed and managed classes of as many as 30 students
  • Adept communication with teachers, administrators and parents
  • Can build positive rapports and provide a safe and supportive environment for students.

Education

Bachelor of Science Degree in Business Studies -

SUNY COLLEGE AT BUFFALO

Early Childhood Certification Program (N-6) -

MEDAILLE COLLEGE

Skills

  • Pastry preparation
  • Recipe Development
  • Allergy awareness
  • Catering experience
  • Customer Service

Timeline

Head Baker

Frost Artisan Bakery
10.2022 - Current

Assistant Manager

Maurices
06.2021 - 10.2022

Assistant Manager

Banana Republic
08.2019 - 01.2021

Baker

Chrusicki's Bakery
12.2013 - 05.2014

Sales Associate/Retail Keyholder

Pier 1
10.2013 - 01.2020

Special Education Teacher Assistant

Amherst Middle School
09.2013 - 01.2019

Head Baker

Zillycakes
07.2010 - 12.2013

Baker/Kitchen Manager

Dolci Bakery
03.2006 - 05.2010

Substitute Teacher

St. Paul's Elementary School
09.2003 - 06.2005

Substitute Teacher

Buffalo, NY School District
09.1993 - 06.1999

Bachelor of Science Degree in Business Studies -

SUNY COLLEGE AT BUFFALO

Early Childhood Certification Program (N-6) -

MEDAILLE COLLEGE
Carmelina (Melinda) Criola