Carmelina (Melinda) Criola
Buffalo,New York
Summary
History of creating delicious confections that build customer loyalty and business reputation. Talented baking professional and motivational leader.
Overview
31
31
years of professional experience
Work History
Head Baker
Frost Artisan Bakery
10.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Created appealing displays to showcase products in bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with the sales team to promote seasonal products, driving increased revenue during peak periods.
- Participated in local community events, fostering positive relationships with customers and raising awareness of the bakery''s products.
- Developed unique recipes and confections to set bakery apart from competition.
- Determined baking times for various items.
- Processed customer orders and payment transactions.
Assistant Manager
Maurices
Niagara Falls, NY
06.2021 - 10.2022
- Responsible for shipment and execution
- Markdowns process and execution
- Marketing/Signage process
- Coaching Brand Associates
- Meet or exceed loyalty goals
- Positive Customer Experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Banana Republic
08.2019 - 01.2021
- Responsible for shipment and execution
- Markdowns process and execution
- Marketing/Signage process
- Service leading to drive business
- Coaching Brand Associates
- Meet or exceed loyalty goals
- Positive Customer Experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate/Retail Keyholder
Pier 1
10.2013 - 01.2020
- Assisting and making connections with customers, resolving problems and complaints, cash handling procedures
- Provide information about products
- Price and maintain inventory
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Awarded sales associate of the quarter August 2014.
Special Education Teacher Assistant
Amherst Middle School
09.2013 - 01.2019
- Assisted teachers in supervising and providing a safe and stable environment for students in class
- Escorted students to and from classrooms and activities
- Worked one on one and in small groups with students
- Maintained student records.
Baker
Chrusicki's Bakery
12.2013 - 05.2014
- Baking on a large scale with in-depth knowledge of modern bakery equipment and safety precautions
- Excellent knowledge of baking including: baking time, methods of mixing, temperatures, flavor.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Head Baker
Zillycakes
07.2010 - 12.2013
- Developed and created new cake and buttercream flavors
- Responsible for daily/weekly inventory including ordering and replenishing
- Maintaining daily inventory of baked goods for projected sales
- Train, assist, and supervise team members in baking operations.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
Baker/Kitchen Manager
Dolci Bakery
03.2006 - 05.2010
- Mixed and baked cakes, cookies, pastries and other desserts
- Responsible for daily/weekly inventory including ordering and replenishing
- Effectively communicating and fulfilling customer and account orders
- Training, disciplining, and scheduling of team members.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Substitute Teacher
St. Paul's Elementary School
09.2003 - 06.2005
- Can fulfill both short and long-term substitute teacher assignments across all subject areas
- Effective teaching of students with experience in varied academic levels (Pre-k-8)
- Instructed and managed classes of as many as 30 students
- Adept communication with teachers, administrators and parents
- Can build positive rapports and provide a safe and supportive environment for students.
Substitute Teacher
Buffalo, NY School District
09.1993 - 06.1999
- Can fulfill both short and long-term substitute teacher assignments across all subject areas
- Effective teaching of students with experience in varied academic levels (Pre-k-8)
- Instructed and managed classes of as many as 30 students
- Adept communication with teachers, administrators and parents
- Can build positive rapports and provide a safe and supportive environment for students.
Education
Bachelor of Science Degree in Business Studies -
SUNY COLLEGE AT BUFFALO
Early Childhood Certification Program (N-6) -
MEDAILLE COLLEGE
Skills
- Pastry preparation
- Recipe Development
- Allergy awareness
- Catering experience
- Customer Service
Timeline
Head Baker
Frost Artisan Bakery
10.2022 - Current
Assistant Manager
Maurices
06.2021 - 10.2022
Assistant Manager
Banana Republic
08.2019 - 01.2021
Baker
Chrusicki's Bakery
12.2013 - 05.2014
Sales Associate/Retail Keyholder
Pier 1
10.2013 - 01.2020
Special Education Teacher Assistant
Amherst Middle School
09.2013 - 01.2019
Head Baker
Zillycakes
07.2010 - 12.2013
Baker/Kitchen Manager
Dolci Bakery
03.2006 - 05.2010
Substitute Teacher
St. Paul's Elementary School
09.2003 - 06.2005
Substitute Teacher
Buffalo, NY School District
09.1993 - 06.1999
Bachelor of Science Degree in Business Studies -
SUNY COLLEGE AT BUFFALO
Early Childhood Certification Program (N-6) -
MEDAILLE COLLEGE
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