Carmelita Worley
Yorktown ,VA
Summary
Dynamic retail professional with proven expertise in customer service and team leadership. At Pet Lodge of Yorktown, I enhanced operational efficiency and fostered a positive work environment, resulting in improved customer satisfaction. Skilled in money handling and decision-making, I consistently delivered exceptional service and built strong relationships with clients and staff alike.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Pet Lodge of Yorktown
Yorktown, VA
01.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Supervisor
North Face
Williamsburg, VA
01.2012 - 12.2014
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Assistant Manager
Hair Cuttery
Newport News, VA
03.2007 - 02.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
General Education
Tabb High School
Yorktown, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Pet Lodge of Yorktown
01.2015 - Current
Retail Sales Supervisor
North Face
01.2012 - 12.2014
Assistant Manager
Hair Cuttery
03.2007 - 02.2014
General Education
Tabb High School