Carmelita Worley
Yorktown ,VA
Summary
Dynamic retail professional with proven expertise in customer service and team leadership. At Pet Lodge of Yorktown, I enhanced operational efficiency and fostered a positive work environment, resulting in improved customer satisfaction. Skilled in money handling and decision-making, I consistently delivered exceptional service and built strong relationships with clients and staff alike.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Pet Lodge of Yorktown
01.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Supervisor
North Face
01.2012 - 12.2014
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Assistant Manager
Hair Cuttery
03.2007 - 02.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
General Education
Tabb High School
Yorktown, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Pet Lodge of Yorktown
01.2015 - Current
Retail Sales Supervisor
North Face
01.2012 - 12.2014
Assistant Manager
Hair Cuttery
03.2007 - 02.2014
General Education
Tabb High School
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