Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
References
Timeline
Generic

CARMELLA CURTIS

Limington,ME

Summary

Dedicated Customer Service Specialist with 10 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolutions to offer prompt and streamlined service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maine Community Bank
02.2018 - 06.2020
  • Deepen customer relationships, Conducts transactions accurately and in compliance with established bank policies and procedures
  • Utilize all system access and tools as expected
  • Cross-selling additional products and services.

Senior Customer Service Specialist

Bangor Savings Bank
06.2020
  • Branch supervisor responsibilities, Retail loan processing, Contributes to the overall sales growth of the bank
  • Provides prompt, courteous, and efficient service to branch
  • Meeting new and existing customer account needs; helps build and maintain solid customer relationships
  • Explore financial needs and goals and recommend solutions
  • Responsible for the day-to-day branch operations and assists in planning, directing, organizing, and controlling the activities of the branch, including management of employees
  • Processes routine and complex teller transactions efficiently

Education

BA FINANCE -

Southern New Hampshire University

Diploma -

Noble High School

Skills

  • Attention to detail
  • Computer Proficiency
  • Problem resolution
  • Training & Development
  • Complaint Handling
  • Reporting and analysis
  • Account Management
  • Complaint resolution
  • Database Management
  • Payment Processing
  • Credit card processing
  • Customer Support
  • Coaching and Mentoring
  • Client retention and relationship building
  • Conflict Management
  • Database Research

Certification

  • NMLS ID: 2385413
  • MAINE NOTARY PUBLIC

Leadership Experience

  • Team lead on day to day operations and projects at bank.
  • Assistant to assistant branch manager, conduct all operations functions for bank.
  • Trainer for all new branch staff members.

References

References available upon request.

Timeline

Senior Customer Service Specialist

Bangor Savings Bank
06.2020

Customer Service Representative

Maine Community Bank
02.2018 - 06.2020

BA FINANCE -

Southern New Hampshire University

Diploma -

Noble High School

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CARMELLA CURTIS