Carmella Kurtz
Kokomo,IN
Summary
Customer-focused professional with experience in fast-paced environments. Skilled in managing priorities, maintaining organization under pressure, and ensuring accuracy. Strong communicator known for building positive relationships. Eager to leverage transferable skills and contribute effectively to a team.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
Kokomo, Indiana
11.2025 - Current
- Supervised daily coffee shop operations while maintaining high standards for customer service and product quality.
- Handled customer concerns professionally and worked to resolve issues quickly, helping create a positive customer experience.
- Promoted a positive team environment through clear communication, teamwork, and a hands-on approach to problem-solving.
- Built lasting relationships with regular customers by providing friendly, attentive service and remembering their preferences.
Food Service Worker
Boathouse Kitchen & Swan Dive
Cicero, USA
05.2024 - 11.2025
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Activity Coordinator
Trilogy Health Services
Lafayette, USA
11.2023 - 04.2024
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Ensured a safe environment by implementing risk assessments, adhering to safety protocols, and addressing potential hazards proactively.
Education
Bachelors - Marketing Management
Ivy Tech Community College of Indiana
Indianapolis, IN05-2029
High School Diploma -
Northwestern High School
Kokomo06-2022
Skills
- Problem-solving
- Strong communication skills
- Time management
- Customer engagement
- Positive attitude
- Quick learner
Timeline
Barista Shift Supervisor
Dutch Bros
11.2025 - Current
Food Service Worker
Boathouse Kitchen & Swan Dive
05.2024 - 11.2025
Activity Coordinator
Trilogy Health Services
11.2023 - 04.2024
Bachelors - Marketing Management
Ivy Tech Community College of Indiana
High School Diploma -
Northwestern High School