Nicoya Hamilton
Lauderhill,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
06.2021 - 03.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Take Out Specialist
Chipotle
09.2019 - 05.2021
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
- Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
- Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06-2024
High School Diploma -
J. P. Taravella
Coral Springs, FL06-2019
Skills
- Cleanliness maintenance
- Cash handling accuracy
- Staff motivation
- Customer service
- Inventory management
- Critical thinking
- Microsoft Excel
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
Timeline
Barista Shift Supervisor
Starbucks
06.2021 - 03.2025
Take Out Specialist
Chipotle
09.2019 - 05.2021
Associate of Arts - Business Administration
Broward College
High School Diploma -
J. P. Taravella
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