Carmelle Bellevue
Royal Palm Beach
Summary
Dynamic and results‑driven manager with over 12 years of leadership across restaurant operations, hospitality, retail and customer service. Proven ability to oversee high‑volume teams, optimize operational performance, increase revenue, elevate service quality and build strong, motivated staff. Fluent in English and French, with basic Spanish.
Overview
28
28
years of professional experience
Work History
General Manager
Dunkin’ Donuts
Palm Beach Gardens
12.2024 - Current
- Lead daily operations of a fast‑paced restaurant with strong guest‑focus culture.
- Train staff, implement customer‑experience improvements and manage feedback.
- Handle budgeting, compliance, staff motivation and sales target achievement.
- Manage promotions, displays, and ensure safety & health standards.
General Manager
Burger King
Loxahatchee
04.2023 - 12.2024
- Recruited, trained and supervised employees to drive productivity.
- Oversaw stock control, pricing, budgeting and operational compliance.
- Maximized profitability and implemented sales strategies.
- Ensured high‑level customer service and managed escalated complaints.
General Manager
Executive Villas Hotel
Tabarre
12.2020 - 10.2022
- Oversaw hotel operations and developed growth strategies.
- Managed financials, budgets, training and performance evaluations.
- Analyzed business performance and led revenue‑improvement initiatives.
- Coordinating with foreign missions (short- and long-term lodging, and restaurant events for the missions' diplomatic staff).
General Manager
NRG (Nouaisser Restaurant Group)
Tabarre
02.2014 - 10.2022
- Supervised food preparation, presentation and service quality.
- Managed cash handling, deposits, scheduling and inventory.
- Directed employee training programs and resolved personnel issues.
- Handled event logistics, menu pricing and customer relations.
Sales / Project Manager
Atlantic Coast Restaurant & Mechanical Services
01.2016 - 01.2022
- Coordinated sales operations and project management activities.
- Led client follow‑up, quality control and service‑delivery improvement.
- Supported operational growth through relationship building and planning.
Nursing Assistant
Anderson Mill Rehabilitation Center
Austell
10.2010 - 06.2013
- Assisted patients with daily living tasks, feeding and mobility.
- Ensured comfort, hydration and nutrition between meals.
Sales Associate
Dillard’s Inc.
Douglasville
05.2007 - 06.2009
- Assisted customers through full sales process and product navigation.
- Processed POS transactions and maintained merchandising standards.
Gate Agent
American Airlines
Port‑au‑Prince
12.2001 - 04.2007
- Supervised boarding processes, passenger assistance and luggage placement.
- Checked tickets, safety items, and ensured readiness of aircraft cabin supplies.
Customer Service Representative
PromoBank S.A.
Port‑au‑Prince
12.1997 - 12.2001
- Managed customer accounts, billing requests and records.
- Oversaw administrative tasks and resolved customer inquiries.
- Promoted company services and supervised office staff activities.
Education
Technical Certificate - Patient Care Technician
West Georgia Technical School
Douglasville, GA01.2011
Certified Nursing Assistant -
West Georgia Technical School
Douglasville, GA01.2011
Bachelor in Business Administration -
INAGHEI
Port‑au‑Prince, Haiti01.2000
Skills
- Leadership
- Staff Development
- Operational Management
- Financial Management
- Customer Relations
- Service Recovery
- Sales Strategy
- Productivity Optimization
- Hiring
- Training
- Performance Evaluation
- Budgeting
- Scheduling
- Inventory Control
- Multi-Tasking
- Problem-Solving
- Professional Communication
References
Available upon request.
Languages
Spanish
Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
General Manager
Dunkin’ Donuts
12.2024 - Current
General Manager
Burger King
04.2023 - 12.2024
General Manager
Executive Villas Hotel
12.2020 - 10.2022
Sales / Project Manager
Atlantic Coast Restaurant & Mechanical Services
01.2016 - 01.2022
General Manager
NRG (Nouaisser Restaurant Group)
02.2014 - 10.2022
Nursing Assistant
Anderson Mill Rehabilitation Center
10.2010 - 06.2013
Sales Associate
Dillard’s Inc.
05.2007 - 06.2009
Gate Agent
American Airlines
12.2001 - 04.2007
Customer Service Representative
PromoBank S.A.
12.1997 - 12.2001
Technical Certificate - Patient Care Technician
West Georgia Technical School
Certified Nursing Assistant -
West Georgia Technical School
Bachelor in Business Administration -
INAGHEI