Carmello Scott
Memphis,TN
Summary
I'm organized, detail-oriented, and self-motivated personal assistant with extensive office management experience. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wingstop
07.2022 - Current
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Experience getting food or beverages ready for consumption which could include cutting, peeling, and washing food items.
Administrative Assistant
Promise Development
01.2022 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Craigmont High School
Memphis, TN05.2024
Skills
- Consultative Sales
- Call Management
- Report Generation
- Scheduling
- Data Entry
- Complaint resolution
Timeline
Customer Service Representative
Wingstop
07.2022 - Current
Administrative Assistant
Promise Development
01.2022 - 05.2022
High School Diploma -
Craigmont High School
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