Carmen A. Briscoe
Fort Washington,MD
Summary
Business-minded healthcare advocate and retired Program Manager (MBA) with 72 credits in speech pathology and behavior analysis. Adept at bridging the gap between clinical care and operational efficiency. Educational professional prepared to bring expertise to new role. Provided engaging and structured learning experiences, ensuring smooth transition for students. Emphasizes collaboration and flexibility to meet varying classroom needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Program Manager
iWorks Corporation
Reston, VA
10.2024 - 10.2025
- Supported DoD, Defense Information System for Security (DISS), with PI Planning sessions facilitating alignment, planning, and collaboration among teams.
- Managed the project management life cycle, including designing and driving project plans.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Utilized Agile project management techniques to deliver projects efficiently within budget and on schedule.
- Provide regular communication regarding project status, budget, risks, and delivery quality.
- Developed and implemented project management frameworks to enhance operational efficiency.
- Led cross-functional teams to deliver complex programs on time and within budget.
- Streamlined processes through data-driven decision-making and continuous improvement initiatives.
Senior Program Manager
OLH, on-site USDA
Alexandria, VA
04.2024 - 09.2024
- Supported moderate projects and programs by providing strategic directions to projects, peers, and government project managers.
- Collaborated with client and program team to define project objectives, scope, and deliverables. Developed project plans, and timelines, ensuring projects stay on track and within scope.
- Communicated project status, risks, and issues to stakeholders and senior management.
- Managed business process modeling efforts to map out processes, improve communications and efficiency, align operations, assess risks, and identify areas for continuous improvement.
- Coached and mentored staff to accomplish tasks goals and ensure compliance with federal regulations and security.
- Mentored junior program managers, fostering professional development and knowledge sharing.
- Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
- Established key performance indicators to track project success and drive accountability across teams.
Substitute Teacher
Prince Georges County Schools and Charles County Schools
Maryland
02.2023 - 12.2023
- Provide individual and group assistance to students with range of abilities including Special Ed students.
- Fulfill both short- and long-term substitute assignments across all subject areas, effectively instructing students of varied academic and diverse cultural backgrounds. Instruct classes with as many as thirty students; communicating with teachers, and administrators; to build a positive rapport with students.
- Implemented existing lesson plans, overseeing classroom activities, assigning homework, following the full-time teacher's instructions, and grading tests.
- Adapted instructional materials to meet varying student needs and learning styles effectively.
Senior Program Manager
Idexcel, on-site Amtrak
Washington, DC
08.2023 - 01.2024
- Developed and implemented project plans, schedules, and budgets consistent with operational and stakeholder's needs.
- Led cross-functional teams to deliver complex programs on time and within budget.
- Developed and maintained required project management artifacts in accordance with Amtrak Project Management standards and applicable regulations.
- Analyzed project risks and developed mitigation strategies to ensure successful outcomes.
- Streamlined processes through data-driven decision-making and continuous improvement initiatives.
Contractor Community Support Staff (part-time)
Life Enhancement Services
04.2023 - 10.2023
- Provide resource coordination and life skills mentoring to children, youth, and adults diagnosed with and/or impacted with various mental/behavioral health illnesses using community support interventions by:
- Navigating clients and their caregivers to other health services and social service programs to assist with employment, health insurance, education/job training, and housing/residential placement.
- Arranging client and caregiver activities through psycho-educational/life-coaching methods to aid with any daily living needs.
- Documenting client notes and assisting staff with client engagement activities.
- Participating in routine social service training, team staff meetings, outreach activities, and core health agency events.
- Worked well in a team setting, providing support and guidance.
Educational Tutor (part-time)
Study Smart Tutor
02.2023 - 08.2023
- Provided tutoring support to small and large groups of students. Taught math, English, and science from grades 1 through 6.
- Delivered English Language Arts (ELA) instruction, exam preparation, homework help, and teaching study skills.
- Developed personalized tutoring plans to address individual student learning needs.
- Implemented effective teaching strategies that enhanced student engagement and comprehension.
Senior Management Consultant
R3 Government Solutions
Washington, DC
06.2022 - 02.2023
- Coordinated the development for completion of all required documentation to modify or replace the HR Position Management System.
- Conducted reviews of existing programs and recommended upgrades to new or existing system based on analysis of findings.
- Developed and maintained client relationships and interviewed key personnel to obtain an understanding of the Federal Emergency Management Agency, human resource systems.
- Facilitated focus groups and requirement meetings, coordinated with cross divisional team, customer and all stakeholders delivering presentations based on outcome.
- Developed strategic frameworks for client engagements, aligning objectives with organizational goals.
Senior Program Manager
Creative Solutions
Maryland
11.2020 - 09.2021
- Lead internal project meetings to provide updates to stakeholders on progress against critical paths and milestones, key operational and financial measures, and risk assessments.
- Planned and directed the work of project teams and cross-functional support teams, acting as the main point of contact for internal teams and project stakeholders.
- Established and managed the project budget to achieve projected financial objectives, tracking costs, analyzing, and resolving budget shortfalls.
- Coordinated resource allocation across multiple projects, optimizing team performance and productivity.
- Established key performance indicators to track project success and drive accountability across teams.
Senior IT Project Manager
Dynamic-Pro Inc. on-site WMATA
Washington, D.C
08.2018 - 08.2019
- Managed client relationships and communication among various stakeholders' agency-wide to plan, prioritize, and assess the readiness of capital projects for fiscal year funding.
- Provided consulting services to departments in the areas of strategic planning and implementation and organizational interventions.
- Ensured projects and programs were proceeding according to scope, schedule, budget, and quality standards.
- Tracked implementation process, seeing through action items, identifying solutions to barriers and escalating risks as appropriate.
- Led cross-functional teams to deliver IT projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies for multiple initiatives.
Senior Program Manager
Governmentcio
Washington, D.C.
02.2017 - 11.2017
- Directed team in providing functional planning, technical support, and Software Quality Assurance testing for the eHealth enhancement project to help Veteran Affairs reach its initiatives.
- Successfully deployed and implemented Veteran Health Information Exchange and Virtual Lifetime Electronic Records.
- Managed client projects from concept to launch while monitoring project resource allocation, hours and burn reports and provide on-going project budget, status, and risk management reports to clients.
- Managed project timelines and communicated with management staff and clients to ensure project progress satisfactorily.
- Prepared manpower staffing plans, including skill and labor mix, to support contract operations.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
Program Manager
Technatomy Corporation
Fairfax, VA
10.2012 - 11.2016
- Effectively planned and delegated daily tasks, evaluated team and individual performance, and participated in award and recognition recommendations.
- Directed teams on the Health Data Interoperability Program, created metrics, defined objectives, and created a dashboard for data sharing between departments.
- Delivered comprehensive joint program, project, and technical management on DoD/VA delivery of health, benefit, and personnel info exchange capabilities.
- Supported development and launch of Veteran Affair Health Connect Exchange gateway tool to facilitate exchange of patient data between VA hospitals and healthcare partners.
- Led cross-functional teams to develop and implement strategic program initiatives.
Senior Project Manager
Whitney, Bradley, Brown, Inc.
Reston, VA
06.2010 - 09.2012
- Provide all project management services for the implementation, including project planning, resource planning & management, communication plan, risk analysis, securing of support needed from other departments and project budgeting.
- Led a team of software developers working on My HealtheVet web Redesign project which allowed for the use of new, open-source frameworks and tools to re-architect the current MHV technology platform.
- Supported the successful completion of large-scale enterprise to enterprise Identity and Access Management Solutions in support of Veteran Affairs initiative to modernize the current Vista Electronic Health Record system.
- Participated in requirements gathering, design system integrations, overseeing development, deploying, testing, operating, and maintenance in support of Directory of Identity and Access.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to enhance operational efficiency.
Program Manager
Endless Solutions on-site Amtrak
Washington, DC
02.2008 - 12.2009
- Delivered presentations to communicate project portfolio summary meetings, monitored project schedules, and created documentation.
- Led the development of Business Requirements Documents in coordination with project and product managers, owning responsibility to accuracy of all requirements.
- Collaborated with PCI-DSS Auditor to evaluate and translate requirements from Report of Compliance.
- Developed comprehensive project plans, ensuring alignment with organizational goals and timelines.
- Mentored junior program managers, fostering professional growth and knowledge sharing.
Senior Project Manager
InDyne Corporation
Reston, VA
01.2007 - 01.2008
- Assisted with complex and multi-disciplinary project efforts included enterprise agency projects such as BIANCA, HR Tracking Systems, and OPII.
- Directed team resources, ensuring tasks completing and facilitating workflow through status meetings and weekly status reports.
- Served as primary POC for NASA HQ for all HITSS Task Orders in support of Mission Directorates and Office of Information Technology & Communications Directorate.
- Controlled project budget, ensuring financial well-being of program through analysis of cost effectiveness and cost control as well as submission of budget enhancement requests as needed.
- Facilitated stakeholder meetings to define project scope, objectives, and deliverables effectively.
- Implemented risk management processes to identify potential project challenges and mitigate impacts.
Education
MBA -
University of Maryland University College
College Park, MDBachelor of Science -
University of Maryland University College
College Park, MDPost-Baccalaureate Certificate - Speech-Language Pathology
University of The District of Columbia (UDC)
DCSkills
- Relationship building and management
- Decision-making
- Team leadership
- Program leadership
- Positive reinforcement
- Behavior management
- Problem-solving
- Detail-oriented
- Strategic planning
- Scope management
Certification
- Autism Specialist Certification, IBCCES 2026
- Registered Behavior Technician, March 2023
- Certified Scrum Master (CSM), Scrum Alliance, 2013
- Project Management Professional Coursework, Prince George's Community College
- Business Information Technology Management, Prince George's Community College
Timeline
Senior Program Manager
iWorks Corporation
10.2024 - 10.2025
Senior Program Manager
OLH, on-site USDA
04.2024 - 09.2024
Senior Program Manager
Idexcel, on-site Amtrak
08.2023 - 01.2024
Contractor Community Support Staff (part-time)
Life Enhancement Services
04.2023 - 10.2023
Substitute Teacher
Prince Georges County Schools and Charles County Schools
02.2023 - 12.2023
Educational Tutor (part-time)
Study Smart Tutor
02.2023 - 08.2023
Senior Management Consultant
R3 Government Solutions
06.2022 - 02.2023
Senior Program Manager
Creative Solutions
11.2020 - 09.2021
Senior IT Project Manager
Dynamic-Pro Inc. on-site WMATA
08.2018 - 08.2019
Senior Program Manager
Governmentcio
02.2017 - 11.2017
Program Manager
Technatomy Corporation
10.2012 - 11.2016
Senior Project Manager
Whitney, Bradley, Brown, Inc.
06.2010 - 09.2012
Program Manager
Endless Solutions on-site Amtrak
02.2008 - 12.2009
Senior Project Manager
InDyne Corporation
01.2007 - 01.2008
MBA -
University of Maryland University College
Bachelor of Science -
University of Maryland University College
Post-Baccalaureate Certificate - Speech-Language Pathology
University of The District of Columbia (UDC)