Carmen Alexis
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Harmony Center Inc, adept in mental health support and maintaining professional boundaries. Excelled in enhancing service delivery through evidence-based strategies, achieving increased client stability. Skilled in fostering positive environments and mentoring staff, significantly improving customer satisfaction and operational efficiency at Shoe Town.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Direct Care Staff
Harmony Center Inc
04.2009 - 01.2024
- Ensured client safety by conducting regular risk assessments and implementing necessary interventions as needed.
- Contributed to a positive living environment by maintaining clean and organized spaces for clients'' daily use.
- Regularly participated in staff meetings and trainings, actively contributing ideas to enhance overall service delivery within the organization.
- Managed complex behavioral issues by utilizing evidence-based strategies tailored to each client''s unique needs, resulting in increased stability over time.
Assistant Manager
Shoe Town
07.1990 - 02.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Project Management
BRCC
Baton Rouge, LAEmotional Intelligence
Arizona State University
Tempe, AZBachelor Of Management Studies - Business Management
Southern University And A & M College
Baton Rouge, LA07.1987
Skills
- Professional boundaries
- Client Advocacy
- Confidentiality adherence
- Mental Health Support
Certification
CCMA
Timeline
Senior Direct Care Staff
Harmony Center Inc
04.2009 - 01.2024
Assistant Manager
Shoe Town
07.1990 - 02.2009
Project Management
BRCC
Emotional Intelligence
Arizona State University
Bachelor Of Management Studies - Business Management
Southern University And A & M College
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