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Highly-qualified Project Manager/Operations Manager offering 15+ years of customer service experience. Hands-on manager and team leader dedicated to providing high-quality, efficient operations in support of all facility needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Responsible, trustworthy, conscientious, results-driven bilingual professional skilled in customer service and Spanish interpretation and translation, as well as key-holder opening and closing procedures and responsibilities as both a medical receptionist and bank teller. Experience includes consecutive interpreting, and document preparation and translation in various sectors, including healthcare, legal, educational, and social services. Managed high-value assets and sensitive records, including cash handling in banking and HIPAA-compliant patient data in medical reception.
Also, a compassionate individual with 40+ years of combined volunteer and lived experience supporting individuals with complex needs, including mental health, intellectual, developmental, and physical disabilities. Certified in Mental Health First Aid (MHFA); currently training to become certified as a Community Health Worker. Resolute in managing complex client needs with empathy; promoting independence & advocacy.
Optimistic team player able to work well under pressure, and eager to take on new challenges. Principled with an excellent work ethic, verbal and written communication, problem-solving, and active listening and interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, and adhering to strict codes of confidentiality and impartiality, especially during all virtual and in-person interpreting assignments, and anything concerning PHI. Diligent in ensuring culturally sensitive service, professional ethics, and respectful communication across diverse groups in community, legal, and clinical settings. Passionate about continuous learning and professional development, with dedication to achieving company goals and delivering exceptional service.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Knowledgeable Certified Medical Assistant with exceptional background over 5+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Carmen Alvarez

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Some College (No Degree) - Medical Assisting

Certificate - Accounting Specialist

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Some College (No Degree) - Medical Assisting

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