Carmen Antunez
Phoenix,AZ
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Associate
Paychex Inc
11.2023 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Coached new hires in their new roles
- Cross Supported other teams such as field support and the email/ chat team
- Recognized and received over 2,000 spotlight points from upper management such as Ted jordan, Liz Roaldsen, & Kelly herrick.
- Maintained a 0 wrap throughout time in admin
- Selected to represent team Pena in CAT Meeting
Assistant Manager
The Mint
06.2022 - 10.2023
- Management over 25+ individuals
- Data entry
- Accounting (Money Management)
- Customer service
- Sales & Advertising
- Provide relief to other employees in any position
- Develop & lead daily & Monthly meetings
- Responsible for utilizing management information tools and analyzing financial reports
- Identify & addressed Conflict & Trends with the work environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Advocate
The Money Source
12.2021 - 06.2022
- Providing customer service via inbound & outbound
- Schedule appointments for home inspection regarding past due mortgages
- Payment processing
- Show empathy & Active listening
- Data Entry
- 100+ calls Daily
Sales Associate
Groove Sales Representative
01.2021 - 11.2021
- Manage inventory daily
- Property organize Stations
- Cash handling / Phone Services
- Provide customer service by helping assist with purchasing items from the store
- Stock, prep items for marketing advertisements
Overnight Staff
Sojourner Center
04.2020 - 12.2020
- Management clients overnight @ homeless shelters
- Provide proper resources to clients within the shelter
- Sanitize areas to maintain a clean environment
- Stock, prep for morning shift
Education
High School Diploma -
Humanities & Science
01.2018
Skills
- Leadership
- Data entry
- Filling
- Customer service
- Management
- Sales
- Fast learner
- Patient
- Bilingual
- Scheduling
- Coachable
- Empathetic
- Communication
- Patience and tolerance
- Customer support
- Complaint handling
- Quality assurance
Certification
- CPR certification
- Food Handler
- First Aid
- Fingerprint clearance card
References
- Mariah Williams, 602-802-2766
- Leslie Johnson, 602-705-8373
- Cynthia Toure, 623-224-7666
Timeline
Service Associate
Paychex Inc
11.2023 - Current
Assistant Manager
The Mint
06.2022 - 10.2023
Customer Service Advocate
The Money Source
12.2021 - 06.2022
Sales Associate
Groove Sales Representative
01.2021 - 11.2021
Overnight Staff
Sojourner Center
04.2020 - 12.2020
High School Diploma -
Humanities & Science
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