KIRAN SHRESTHA
Summary
- To do a full time job in a customer oriented field and use my interpersonal and public relation skills in the best possible way. Highly motivated professional with expertise in troubleshooting and resolving customer service issues.
- Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Associate
Eastern Bank
05.2022 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Dunkin donuts
06.2019 - Current
- Acknowledge the presence of customers when they show up, and attend to them politely
- Professionally Respond to questions and concern about quality and services to customers to win their loyalty
- Serve only top quality beverages and foods to customers
- Process POS transactions and close sales with accurate monetary totals
- Ensure that receipts are issued orderly and quickly
- Adhere to all cleanliness, sanitation, and safety standards laid out by Dunkin Donuts
- Work with a group of people to perform tasks effectively in a timely manner
- Consistently resolve issues and conflicts to improve customer experience
- Maintain composure all through working hours
Education
Bachelor of Business Studies - Finance
Lumbini Banijya Campus
Nepal01.2018
High school - Commerce
Kalika Higher Secondary School
Nepal01.2014
Skills
- Verbal communication
- Written communication
- Leadership
- Independent work
- Team player
- Active learning
- Listening
- Problem solving
- Customer service
- Patience and tolerance
- Customer support
- Quality assurance
- Complaint handling
Certification
- JVS BANKINGTRAINING 2022
Languages
Nepali
Native or Bilingual
Hindi
Limited Working
English
Professional Working
Timeline
Service Associate
Eastern Bank
05.2022 - Current
Cashier
Dunkin donuts
06.2019 - Current
Bachelor of Business Studies - Finance
Lumbini Banijya Campus
High school - Commerce
Kalika Higher Secondary School
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