Carmen Aracena Bruno
Newark,NJ
Summary
I Am a hard worker , I put effort into things. I try to make sure that everything goes well in the workplace. I did my high school with high honors. I am very attentive to my duties. I can handle the computer well, including this microsoft word, windows, hardward, software. I took computer classes.
Passenger Service Agent with experience in providing high-quality customer service at busy airports. Skilled at managing passenger check-ins and boarding, responding to inquiries about flight schedules and fares, and handling complaints or emergencies with calm professionalism. Have improved customer satisfaction ratings in previous roles by applying strong problem-solving skills and maintaining positive attitude under pressure.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Spirit
Newark, NJ
06.2022 - Current
- Verified identification of passengers for security purposes.
- Performed pre-flight inspections on aircrafts prior to departure.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Ensured all safety protocols were followed during the check-in process.
- Processed ticket refunds for cancelled or delayed flights.
- Greeted passengers and assisted with their inquiries.
Fedex express
Fedex express
newark, Nj
11.2017 - 02.2022
- Back of the team leader
- Helper with all paper work
- Scanner
- Sign and check the final work
- Push the freight through the slide
- Set up the sort
- Making labels
- removed the boxes that are jam on the belt and among others.
- Collaborated with team members in order to meet daily production goals.
Package Handler
Pharmapack
Queens, New York
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Organized packages according to type, size, destination, and other specifications.
Education
High School Diploma -
Arz. Juan Ant Flores
Certification - Surgical Processing Technician
Berkeley College
Certification - CPR Classes
Berkeley College
Newark, NJIntermediate School -
Is61 Leonardo Da Vinci
Queens, NYSkills
- Customer Service Management
- Passenger Assistance
- Reservation Processing
- Issuing tickets
- Check-in procedures
- Computer Terminal Operations
- Boarding support
- Emergency Procedures
- Pre-boarding checking
- Checking in passengers
- Performance Improvements
- Strong Organization
- Baggage handling abilities
- Reservations
- Sales expertise
Timeline
Passenger Service Agent
Spirit
06.2022 - Current
Fedex express
Fedex express
11.2017 - 02.2022
Package Handler
Pharmapack
High School Diploma -
Arz. Juan Ant Flores
Certification - Surgical Processing Technician
Berkeley College
Certification - CPR Classes
Berkeley College
Intermediate School -
Is61 Leonardo Da Vinci
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