Carmen Argumedo
Mesilla Valley Regional Dispatch Authority
El Paso,Tx
2
Languages
1
Certification
2027
years of professional experience
Criminal Justice graduate with six years of experience as a 911 dispatcher, providing critical emergency response, communication, and decision-making support in high-pressure situations. Seeking a career in probation/parole to apply my education, public safety experience, communication skills, and commitment to helping individuals successfully navigate the criminal justice system and reintegrate into the community
Work History
Certified 911 Public Safety Telecommunicator
125 Years 8 Months- Answer 911 emergency & non emergency calls
- Dispatch Fire,Ems, and police by radio to designated calls for service with addition to monitoring the location and status of field personnel.
- Utilized computer-aided software to allocate resources effectively and track incidents accurately.
- Enter information onto National Crime Information Center (NCIC) systems in relation
- Proactively scanned suspect through NCIC upon law enforcement requests to verify criminal history and vehicle status
- Researched and provided information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.
- Trained new dispatchers/call takers on protocols, procedures, and system usage.
Customer Service Representative
- Resolved customer inquiries, using effective communication and problem-solving techniques to ensure timely resolution.
- Provided product information and troubleshooting assistance, resulting in increased customer satisfaction.
- Managed high call volumes while accurately documenting customer interactions to support service quality.
Shift Manager
- Led shift operations, ensuring smooth workflow and timely task completion.
- Managed cashier operations at the front counter, processing transactions efficiently.Take orders and find a solution for customer complaints
- Supervised employees, Executed paperwork to maintain accurate employee documentation and financial records. and money verifications
- Cashier Operations , take orders and find a solution for customer complaints
Education
Bachelor's Of Criminal Justice
Associate of Arts
High School Diploma
Skills
Emergency Dispatching
Incident Documentation
Multitasking
Stress tolerance
Adaptability
Problem-solving abilities
Teamwork and collaboration
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- Crisis Management
- National Crime Information Center
- CPR Certification
Languages
Spanish
English
Timeline
Certified 911 Public Safety Telecommunicator
Mesilla Valley Regional Dispatch Authority
12.1900 - CurrentRead More
Customer Service Representative
Data Xport
01 2020 - 03 2020Read More
Shift Manager
Church's Chicken
12 2016 - 10 2019Read More
New Mexico State University
Bachelor's Of Criminal Justice
12.2019Read More
Dona Ana Community College
Associate of Arts
Read More
Alta Vista Early College Highschool
High School Diploma
05.2018Read More