Kaylah Sloop
Concord,North Carolina
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening, and dangerous situations. Knowledgeable about dispatch procedures and policies. Cordial and hospitable with experience creating a welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations.
Overview
3
3
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Cabarrus County Sheriff's Office
06.2021 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Wait Staff Member
Captain Steve's Seafood Restaurant
10.2020 - 05.2021
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05.2023
Associate of Applied Science - Criminal Justice
Rowan-Cabarrus Community College
Salisbury, NC12.2022
Skills
- Computer Skills
- Works Well Under Pressure
- Police and Fire Procedures
- Database Queries
- Information Gathering and Relay
- Decision-Making
- Active Listening
- Computer-Aided Dispatching
- Critical Thinking
- Map Reading Skills
- Teamwork and Collaboration
- Information Documentation
Timeline
Certified 911 Public Safety Telecommunicator
Cabarrus County Sheriff's Office
06.2021 - Current
Wait Staff Member
Captain Steve's Seafood Restaurant
10.2020 - 05.2021
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Applied Science - Criminal Justice
Rowan-Cabarrus Community College
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