Carmen Arroyo
Hialeah,FL
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 25 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Equis INN
03.2018 - 08.2021
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
High School Diploma -
Luis Munoz Marin
Puerto RicoSkills
- Staff evaluations
- Task assignment
- Staff Scheduling
- Cleaning practices
- Employee evaluations
- Ordering cleaning supplies
- Folding clean laundry
Accomplishments
- 17/24, 1:50 PM Screenshot_20240317-132120_OneDrive.jpg https://mail.google.com/mail/u/0/#trash/QgrcJHsHsJSbqWTDJZCwJXkXbpMGRHJjcNL?projector=1 1/1
Timeline
Housekeeping Supervisor
Equis INN
03.2018 - 08.2021
High School Diploma -
Luis Munoz Marin
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