Carmen Arroyo
Staten Island,NY
Summary
To obtain a position within a company with the possibility for potential advancement
Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tace Tolling solutions
Staten Island, NY
03.2024 - Current
- Delivered exceptional customer service by resolving issues swiftly and ensuring customer satisfaction.
- Handled customer inquiries using Condiment's case management software, enhancing response times.
- Trained new team members on customer service protocols and systems, fostering a knowledgeable team.
Customer Service Representative
Conduent
Staten Island, Ny
10.2013 - 03.2024
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Managed customer inquiries through Condiment's case management software, ensuring timely and effective resolution.
- Guided customers in managing expatriate accounts, clarifying procedures and requirements to enhance their experience.
- Opening accounts
- Submitted disputes on behalf of customers.
- Adapted to changing policies and procedures while maintaining service quality standards.
- Trained new team members on customer service protocols and systems, contributing to team knowledge and service consistency.
- Training new employees
Customer Service Representative
Superior Staff Resources
04.2012 - 10.2013
- Opened new customer accounts, enhancing branch customer base
- Assisted customers with expat accounts, facilitating smoother transitions
- Submitted disputes on behalf of customers, ensuring timely resolutions
Counselor
Police Athletic League
06.2003 - 09.2010
- Coordinated transitions between activities for children, fostering engagement and participation
- Assisted students with homework assignments, improving their comprehension and academic performance
- Collaborated with director on planning and implementing various student activities
Paraprofessional
Board of Education
06.2007 - 08.2010
- Supported individual student learning through one-on-one assistance
- Facilitated smooth transitions for students between activities
- Assisted teacher in managing daily classroom activities and assignments
- Coordinated student transportation using bus service
Education
Courses in General Studies -
Tottenville
Staten Island, NYSkills
- Quality service
- Efficient service
- Personal management skills
- Conflict resolution
- Account management
- Software training
- Team collaboration
- Effective communication
- Problem solving
- Employee mentoring
References
Available upon request
Key Qualifications
- I have over 10 years experience working in the customer service field
- I pride myself on always delivering quality and efficient service
- I enjoy working with people, am always punctual, and possess excellent personal management skills
Activities
- Public Speaker
- Member of Communications Workers of America Local 1102
- Member of Citizens Action Network
Languages
Spanish
Professional
Certification
Teaching Assistant Day Care provider College of Staten Island, 2008
Affiliations
- Volunteered for United Activities unlimited
- Team Mom for Flag Football team
Timeline
Customer Service Representative
Tace Tolling solutions
03.2024 - Current
Customer Service Representative
Conduent
10.2013 - 03.2024
Customer Service Representative
Superior Staff Resources
04.2012 - 10.2013
Paraprofessional
Board of Education
06.2007 - 08.2010
Counselor
Police Athletic League
06.2003 - 09.2010
Courses in General Studies -
Tottenville