Carmen Banos Ruiz
Raleigh,NC
Summary
Dedicated professional with strong customer service skills. Experienced in adapting to changing schedules and ensuring timely deliveries while maintaining attention to detail and safety.
Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Overview
12
12
years of professional experience
Work History
Driver
Advanced Auto Parts
Raleigh, NC
11.2025 - Current
- Operated delivery vehicles safely and efficiently in compliance with traffic regulations.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Assisted customers with product inquiries and provided excellent service during deliveries.
- Maintained accurate delivery logs and records for inventory management purposes.
- Adapted quickly to changing schedules and customer needs to ensure timely deliveries.
- Utilized GPS technology to navigate effectively across various delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Everyday Banking Customer Service Representative
Wells Fargo
Raleigh, NC
05.2025 - 10.2025
- Assisted customers with account inquiries and transaction issues to ensure satisfaction.
- Resolved customer complaints efficiently, enhancing overall service experience.
- Processed deposits, withdrawals, and transfers accurately using banking software.
- Educated clients on banking products and services to promote financial literacy.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Educated customers on online banking features, promoting digital adoption and convenience.
- Enhanced customer engagement by introducing loyalty program, rewarding long-term clients.
Shift Leader
Walgreens
Raleigh, NC
03.2020 - 05.2023
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices and operational efficiency.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Monitored financial transactions to maintain accuracy in cash handling and register operations.
- Completed cash and credit card transactions accurately using POS software.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
Financial Analyst Level 1
Alphanumeric Numeric (GKS)
Raleigh, NC
02.2014 - 06.2017
- Analyzed financial statements to identify trends and recommend strategic actions.
- Developed comprehensive financial models to support forecasting and budgeting processes.
- Collaborated with cross-functional teams to enhance reporting accuracy and efficiency.
- Evaluated investment opportunities through detailed risk assessments and market analysis.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Assistant Sales Manager
Acceptance Now
Raleigh, NC
02.2014 - 09.2014
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Trained and mentored new sales team members, fostering a collaborative work environment.
- Coordinated promotional campaigns, increasing brand visibility and driving customer traffic.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
High School Diploma -
Needham B Broughton
Raleigh, NC06-2001
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Flexible schedule
- GPS and route planning
- Language fluency
- Typing speed
- Call handling
- Active listening
- Inbound call answering
- Customer relations
- Microsoft Office Suite
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Driver
Advanced Auto Parts
11.2025 - Current
Everyday Banking Customer Service Representative
Wells Fargo
05.2025 - 10.2025
Shift Leader
Walgreens
03.2020 - 05.2023
Financial Analyst Level 1
Alphanumeric Numeric (GKS)
02.2014 - 06.2017
Assistant Sales Manager
Acceptance Now
02.2014 - 09.2014
High School Diploma -
Needham B Broughton