Carmen Cardenas
Newark,NJ
Summary
Accomplished Medical Assistant with expertise in patient scheduling and direct care at RWJBarnabas Health. Enhanced clinic efficiency by optimizing appointment processes and reducing wait times. Proficient in HIPAA compliance and clinical documentation. Known for compassionate service and effective communication, contributing to improved patient outcomes and satisfaction. Fluent in multiple languages, facilitating diverse patient interactions.
Overview
4
4
years of professional experience
Work History
Medical Assistant
RWJBarnabas Health
Newark, NJ
01.2025 - Current
- Managed patient intake operations to enhance efficiency and maintain meticulous records.
- Enhanced operational efficiency by ensuring examination rooms were ready and instruments were properly sterilized.
- Directed scheduling operations to improve patient flow and enhance clinic efficiency.
- Delivered patient care with empathy to ensure all inquiries and concerns were addressed effectively.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Newark Community Health Centers
Newark, NJ
04.2022 - 01.2025
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported medical staff by preparing examination rooms and sterilizing instruments.
- Managed appointment scheduling, optimizing patient flow throughout the clinic.
- Provided compassionate patient care, addressing inquiries and concerns effectively.
- Collaborated with healthcare team to maintain organized patient records and files.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
Education
CMA
Branford Institute
Elizabeth, NJHigh School Diploma -
Barringer High School
Newark, NJSkills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital signs monitoring
Direct patient care
Clinical documentation
Data entry
Procedure assistance
Electronic health records
Insurance verification
Appointment setting
Medical records management
Fluent in languages
OB/GYN procedures
Payment collection
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Medical Assistant
RWJBarnabas Health
01.2025 - Current
Medical Assistant
Newark Community Health Centers
04.2022 - 01.2025
CMA
Branford Institute
High School Diploma -
Barringer High School