Carmen Dohrmann
Killeen
Summary
Medical professional with expertise in administrative tasks within healthcare settings. Adept at optimizing office workflows and ensuring seamless patient experiences. Known for reliability, adaptability, and strong organizational skills, fostering team collaboration and achieving desired outcomes.
Overview
20
20
years of professional experience
Work History
Medical Administrative Specialist/ Referral Coordinator
Killeen Medical Clinic
11.2013 - 09.2024
- Opened Clinic, prepared for the day to include prepping patient rooms
- Greeted patients, and assisted new patients with their packets
- Verified patients’ demographics and reviewed insurance
- Collected copay and reviewed outstanding balance on accounts
- Answered multi-line phone systems, taking messages and directed message to appropriate departments
- Navigated Availity, e-prg systems, evicore, United Healthcare and Humana Military
- Prepared referrals as well as prior authorization from the physician for further medical treatment to Specialist and or Hospitals as requested by Physician.
- Handled insurance claims processing with precision, maximizing reimbursements and minimizing financial burden on patients.
Customer Service Representative
Aegis Health Group
03.2005 - 09.2014
- Managed customer inquiries and professionally in a timely manner
- Managed high stress situations efficiently and professionally
- Actively listened to customer issues and concerns to resolve any disputes
- Resolved Customer Complaints with empathy, resulting in return customers
Education
Associates Degree -
Skills
- Records Management
- Communication
- Attention to Detail
- Time Management
- Policies and Procedure
- Troubleshooting
- Organization
- Data Entry
- Customer Service
- Electronic health records
- HIPAA compliance
- Organizational growth
- Professionalism and discretion
- Appointment setting
- Medical records management
- HIPAA regulations
- Office administration
Languages
German
Native or Bilingual
Timeline
Medical Administrative Specialist/ Referral Coordinator
Killeen Medical Clinic
11.2013 - 09.2024
Customer Service Representative
Aegis Health Group
03.2005 - 09.2014
Associates Degree -
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