Carmen Elioff
Pine Grove,CO
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Waitress
Conifer Cafe
Conifer, Colorado
08.2023 - 09.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Replenished beverages when necessary.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated daily specials to customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Provided accurate change for cash transactions using a cash register system.
Promotional Model
Bolt Agency
Denver, Colorado
01.2018 - 01.2021
- Upheld high standards of professionalism in high-stress environments.
- Interacted with customers to promote products or services
- Dressed appropriately according to dress code requirements for each promotion.
- Maintained cheerful and upbeat attitude to engage and satisfy customers.
- Managed inventory of promotional materials and supplies.
- Adhered to brand guidelines when representing the company's image during promotions.
Bank Teller
1st Bank Center
Breckenridge, Colorado
03.2018 - 12.2020
- Performed special services for customers, ordering bank cards and checks.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Verified amounts and integrity of every check or funds transfer.
- Opened new checking, savings and lines of credit for customer accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Reported daily averages and shortages to operations department.
- Reconciled cash and checks against computer records at end of shift.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Transmitted orders to supply cash to meet daily needs.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Trained employees on cash drawer operation.
Server
Flipside Burger Bar
Breckenridge, CO
03.2017 - 03.2018
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Garnished dishes and beverages to serve visually appealing menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed day-to-day duties accurately and efficiently.
Gardener
2V's Landscaping
Breckenridge, Colorado
04.2015 - 10.2017
- Designed landscape layouts, selecting appropriate plants based on climate and soil conditions.
- Winterized irrigation systems and restarted systems in spring.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Used hand-held tools to maintain green spaces.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Watered plants and performed minor irrigation repair and adjustments.
- Raked, mulched and composted leaves.
- Trimmed or edged around flower beds, walks, or walls.
- Transplanted seedlings into larger pots or containers when needed.
- Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
- Trimmed flowers and cleaned flower beds.
- Managed garden waste, composting organic materials, and disposing of non-compostable debris responsibly.
- Shoveled snow and spread salt on walkways and parking lots.
- Advised customers on plant, flower or shrubbery care.
- Performed seasonal tasks such as mulching, leaf removal, and snow clearance to maintain garden appearance.
- Kept detailed records of plant care, treatments applied, and garden changes to track progress and issues.
Education
Some College (No Degree) - Education
Cuyahoga Community College
Cleveland, OHSkills
- Service prioritization
- Basic math
- Effective customer upselling
- Attention to detail
- Conflict resolution
- Hospitality and accommodation
- Accurate money handling
- Point of sale systems
- Strong multitasking
- Cleanliness
Timeline
Waitress
Conifer Cafe
08.2023 - 09.2024
Bank Teller
1st Bank Center
03.2018 - 12.2020
Promotional Model
Bolt Agency
01.2018 - 01.2021
Server
Flipside Burger Bar
03.2017 - 03.2018
Gardener
2V's Landscaping
04.2015 - 10.2017
Some College (No Degree) - Education
Cuyahoga Community College