Hi, I’m
Carmen Escobar Reyes
Los Angeles,CA
Summary
Dedicated and bilingual Certified Medical Assistant with over 20 years of experience in front and back-office operations across multi-specialty medical settings. Skilled inpatient care coordination, medical records management, insurance verification, referrals, and authorizations. Recognized for professionalism, organization, and compassionate service in fast-paced environments. Fluent in English and Spanish.
Overview
20
years of professional experience
1
Certification
Work History
California Spine
Medical Assistant – Front & Back Office
12.2022 - 11.2025
Job overview
- Greet and check in patients, verify eligibility, and prepare daily charts.
- Schedule appointments and manage high call volume efficiently.
- Process co-payments, insurance authorizations, and EDD forms.
- Room patients and assist providers with procedures.
- Scan and maintain accurate digital patient records and fax documentation.
Gastroenterology Associates of Southern California
Referral & Authorization Coordinator
10.2021 - 07.2022
Job overview
- Managed insurance verifications and coordinated patient authorizations.
- Communicated with patients to update insurance and referral information.
- Submitted follow-ups and maintained tracking logs for approvals.
- Supported scheduling and administrative needs for multiple physicians.
United Medical Imaging Healthcare
Data Entry / Billing & Collections Specialist
08.2015 - 05.2022
Job overview
- Managed billing, collections, and data entry for HMO, PPO, Medicare, and Medi-Cal patients.
- Processed EOBs, posted payments, and resolved appeals and denials.
- Handled heavy call volumes while maintaining professionalism and accuracy.
- Utilized software including Apex, Carestream, Office Ally, and BI System.
USC Medical Access Call Center
Operator / Call Center Support
07.2012 - 06.2015
Job overview
- Scheduled appointments and managed after-hours call for multiple specialties including Hepatobiliary, GI, and Cardiac Surgery.
- Verified insurance, coordinated on-call physicians, and prepared charts for next-day appointments.
- Ensured accurate communication between patients, providers, and hospital departments.
La Vida Medical Group
Medical Assistant / Team Leader / Assistant Manager
08.2005 - 06.2012
Job overview
- Provided front and back-office support in urgent care and multi-specialty settings (Family Practice, Pediatrics, OBGYN, Pain Management).
- Administered injections and assisted with minor procedures.
- Trained and supervised team members while overseeing daily clinic operations.
- Ensured compliance with insurance eligibility, HIPAA, and clinic standards.
Education
High School Diploma or GED
United Education InstituteLos Angeles, CA
Medical Assistant Diploma
02-2005
Skills
- Patient Care & Clinical Support
- Insurance Verification & Authorizations
- EMR/EHR Systems (Epic, Cerner, Office Ally, Apex, Carestream)
- Medical Records & HIPAA Compliance
- Appointment Scheduling & Call Management
- Billing, Collections, and Denials Management
- Bilingual Communication (English/Spanish)
- Administrative Leadership & Team Coordination
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR & First Aid Certified
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Medical Assistant – Front & Back Office
California Spine
12.2022 - 11.2025
Referral & Authorization Coordinator
Gastroenterology Associates of Southern California
10.2021 - 07.2022
Data Entry / Billing & Collections Specialist
United Medical Imaging Healthcare
08.2015 - 05.2022
Operator / Call Center Support
USC Medical Access Call Center
07.2012 - 06.2015
Medical Assistant / Team Leader / Assistant Manager
La Vida Medical Group
08.2005 - 06.2012
United Education Institute
Medical Assistant Diploma
High School Diploma or GED