Carmen Faoye
Montgomery,Ohio
Summary
Seasoned professional with a proven track record in relationship management and strategic negotiation, notably at Baker Custom Cleaning LLC. Excelled in expanding client bases and achieving target metrics through service-oriented communication and organizational efficiency. Demonstrated ability to enhance customer retention and manage key accounts, driving substantial revenue growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Office Cleaning, Owner
Baker Custom Cleaning LLC
Cincinnati, OH
03.2019 - Current
- Secured clientele by bidding on cleaning contracts.
- Ensured sanitizing and cleaning tasks aligned with contractual obligations.
- Performed diverse duties including restroom sanitation and trash removal.
- Removed surrounding environmental debris to ensure safety.
- Established professional connections to cultivate new business opportunities.
Health Plan Advisor
BC Forward Employment Agency
Cincinnati, OH
09.2024 - 01.2025
- Aided at-risk members to prevent cancellations during rate hikes.
- Resold individual medical plans to existing and at-risk members.
- Enhanced retention and reduced lapse rates by highlighting the value of the existing plan.
- Maintained consistent follow-up with retention prospects via phone interactions and written messaging.
Customer Care and Insurance Sales
Jason Hodge State Farm
Cincinnati, OH
11.2023 - 02.2024
- Managed extensive inbound and outbound telephone communications efficiently.
- Addressed and rectified customer issues and grievances.
- Managed amendments to policies while ensuring compliance with regulations.
- Managed and organized customer care folder.
- Carry out daily assignments received from customers and underwriting.
- Identified client needs and financial situations to create bundled plans.
- Educated prospective and current clients on coverage options across multiple policy types.
Insurance Agent
Kemper Life Insurance
Cincinnati, OH
03.2022 - 05.2023
- Facilitated monthly policy payment collection through home visits and phone transactions.
- Scheduled fact-finding appointments to assess client needs and financial status.
- Formulated suitable plans tailored to meet client-specific needs.
- Handled client concerns effectively, ensuring swift resolution.
- Expanded client base through strategic networking and referrals.
Medicare Insurance Agent
AG Medicare
Cincinnati, OH
01.2021 - 02.2022
- Assessed client-specific requirements and confirmed eligibility for government health plans through detailed inquiries.
- Facilitated smooth transitions across a range of Medicare and Medigap coverage options.
- Conducted research, educated clients, and quoted rates for coverage action.
- Achieved and maintained target metrics for organizational goals.
Customer Service Specialists
Honeywell Media
Fairfield, OH
01.2018 - 12.2018
- Managed high-value client accounts generating substantial revenue.
- Processed requests for special pricing on stock and custom parts.
- Resolved customer complaints through effective problem-solving strategies.
- Initiated and executed maintenance for ongoing orders.
- Ensured timely release of production and shipment orders by monitoring system holds.
- Took part in activities aimed at continuous improvements.
- Processed invoices to establish credit and debit records, optimizing tax compliance.
Financial Representative
Western & Southern Life
West Chester, OH
08.2016 - 09.2017
- Delivered comprehensive presentations to understand client needs and establish enduring relationships.
- Examined diverse choices involving 401K plans, annuities and insurances.
- Highlighted key features, advantages, and limitations of different plans to increase sales.
- Capitalized on connections from personal market, company initiatives and client referrals to identify potential customers.
- Monitored compliance to ensure adherence to policy requirements.
Furniture Product Specialist
Cincinnati, OH
06.2012 - 07.2015
Education
Associate of Applied Business - Real Estate Technology
Cincinnati State Technical College
Cincinnati01.2008
Skills
- Relationship Management
- Target Attainment
- Customer Account Management
- Effective Follow-Up
- Client Referral Strategy
- Service-Oriented Communication
- Strategic Negotiation Skills
- Effective Listening Skills
- Organizational Time Efficiency
Certification
2022- Personal Lines Insurance
2015- Life & Health Insurance License
Affiliations
- Volunteer at Greater Emmanuel Church, as office staff and Grief Support
Accomplishments
- Agape Candles, Co
References
References available upon request.
Timeline
Health Plan Advisor
BC Forward Employment Agency
09.2024 - 01.2025
Customer Care and Insurance Sales
Jason Hodge State Farm
11.2023 - 02.2024
Insurance Agent
Kemper Life Insurance
03.2022 - 05.2023
Medicare Insurance Agent
AG Medicare
01.2021 - 02.2022
Commercial Office Cleaning, Owner
Baker Custom Cleaning LLC
03.2019 - Current
Customer Service Specialists
Honeywell Media
01.2018 - 12.2018
Financial Representative
Western & Southern Life
08.2016 - 09.2017
Furniture Product Specialist
06.2012 - 07.2015
Associate of Applied Business - Real Estate Technology
Cincinnati State Technical College