Carmen Figueroa
Sun City Center
Summary
Senior project leader with expertise in Planview at Deel LLC, driving improvements in project delivery through innovative solutions. Proven track record of enhancing user functionality and building strong relationships through technical acumen and effective communication. Skilled in analyzing complex issues and implementing strategic enhancements to optimize project outcomes.
Overview
24
24
years of professional experience
Work History
SENIOR PROJECT LEADER-PMO
Deel LLC
San Juan
10.2024 - 05.2025
- Develop in-depth knowledge of Planview capabilities and translate it into solutions that fit the needs of the organization
- Plan, execute and track implementation upgrades for defect resolution including test case writing and test preparation setup. Execute testing scenarios in which the application is working as designed to determine the most effective process in order for the application to suit organization purposes. Fully test alternatives to develop appropriate solutions.
- Analyzed requested enhancements and application functionality, recommending additional application use to improve project delivery effectiveness.
- Monitoring the user community and recommending beneficial enhancements and increased functionality that matches organizational maturity
- Work with the user community by developing and demonstrating strong team attributes, leveraging technical acuity, and demonstrating personal soft skills. Promote enduring internal and external relationships while driving delivery improvement through innovative thinking.
- Collaborate, identify, document and manage issues across all Planview stakeholders
- Analyze issues and utilize logical analysis to better understand root cause and downstream affects.
SENIOR PROJECT LEADER-PMO
Kohler
Kohler
05.2022 - 10.2024
- Develop in-depth knowledge of Planview capabilities and translate it into solutions that fit the needs of the organization
- Analyze requested enhancements, application functionality and user community maturity to recommend additional use of the application that would drive effective efficient project delivery.
- Work with the user community by developing and demonstrating strong team attributes, leveraging technical acuity, and demonstrating personal soft skills. Promote enduring internal and external relationships while driving delivery improvement through innovative thinking.
- Monitored user community and recommended enhancements to increase functionality aligned with organizational maturity.
- Collaborated with Planview stakeholders to identify, document, and manage issues effectively.
- Analyze issues and utilize logical analysis to better understand root cause and downstream affects.
- Plan, execute and track implementation upgrades for defect resolution including test case writing and test preparation setup. Execute testing scenarios in which the application is working as designed to determine the most effective process in order for the application to suit organization purposes. Fully test alternatives to develop appropriate solutions.
Application Technical Analyst
Wellmark Blue Cross Blue Shield
Des Moines
08.2017 - 04.2022
- Develop in-depth knowledge of Planview capabilities and translate it into solutions that fit the needs of the organization
- Work with the user community by developing and demonstrating strong team attributes, leveraging technical acuity, and demonstrating personal soft skills. Promote enduring internal and external relationships while driving delivery improvement through innovative thinking.
- Monitored the user community and recommended enhancements to increase functionality aligned with organizational maturity.
- Analyzed requested enhancements and application functionality, recommending additional application use to support effective project delivery.
- Analyze issues and utilize logical analysis to better understand root cause and downstream affects.
- Plan, execute and track implementation upgrades for defect resolution including test case writing and test preparation setup. Execute testing scenarios in which the application is working as designed to determine the most effective process in order for the application to suit organization purposes. Fully test alternatives to develop appropriate solutions.
- Worked directly with third-party application vendors to identify and resolve technical issues impacting functionality.
Resource Capacity Planner, Financial and Resource Planning
Wellmark Blue Cross Blue Shield
Des Moines
11.2010 - 08.2017
- Planview Administrator
- Supported Financial and Resource Planning department in delivering projects efficiently and minimizing project cycle time by:
- Timely, accurately, and efficiently reporting cycle time information to leadership by analyzing and reporting cycle time information
- Facilitate and manage the resource allocation process including:
- Managed resource allocation processes to ensure accuracy, including:
- Processed resource requests for portfolio of 341 projects and 288 resources, ensuring alignment with project needs.
- Coordinating requests with approximately 20 number of resource managers per week
- Providing communication to over 40 project managers and Team Leaders on a weekly basis
- Training staff on processes for requesting resources
- Wrote training documents for Planview
- Conducted tests for Planview upgrade to ensure system functionality and performance.
- Processing and tracking approvals/status
Senior Project Coordinator, Enterprise Portfolio Management Office
Wellmark Blue Cross Blue Shield
Des Moines
08.2007 - 11.2010
- Facilitated large, complex projects and led moderately complex projects within the division.
- Provided project and administrative support for departmental process improvements and divisional projects, enhancing overall operational efficiency
- Leading unit process improvement initiatives, standardizing and documenting work processes across the department
- Represented department in corporate projects and implementation teams for new systems and customers, ensuring alignment with organizational goals
- Develop project plans and monitor the completion of assigned activities
- Implement process changes, procedures and system enhancements to resolve audit or compliance concerns
- Monitor, measure and report unit and departmental process performance results
- Researched and resolved complex business problems and situations, achieving customer satisfaction through effective solutions
Project Controller, supporting Wellmark infrastructure
Modis Consulting
Des Moines
01.2007 - 08.2007
- Managed all financial components of projects, maintaining budget integrity and compliance.
- Oversaw project infrastructure and data financial controls, ensuring accurate tracking and reporting.
- Updated Project Budget Tracking system with resource allocation details to enhance project visibility.
- Forecasted monthly expense for the PMs
- Provided reports of actual expenses by Month-End
- Allocated resource hours to ensure project timelines were met
- Met with team on a bi-weekly basis to discuss any issues or concerns
- Facilitated meetings, documenting key discussions and decisions to drive project alignment and accountability.
- Updated Project Programs Status Report for Project Leaders
Project Controller, supporting Wells Fargo infrastructure
Modis Consulting
Des Moines
07.2003 - 11.2006
- Managed financial oversight for infrastructure and data projects, ensuring accurate reporting and compliance.
- Forecasted monthly expenses and delivered detailed reports of actual expenditures by Activity Code/PSG# (MontEnd) for financial controller meetings with project managers and team.
- Served as the financial contact within the project, collected information, and provided spreadsheets for Wells Fargo Financial Home Mortgage.
- Gathered and clarified financial information for Wells Fargo Financial Home Mortgage Financial Controller to facilitate timely responses to inquiries.
- Set up Activity Codes in Stamp and communicated to the project analysts and users
Project Analyst, Implementation Coordinator & Project Manager at Wells Fargo Home Mortgage
Modis Consulting
Des Moines
09.2001 - 07.2003
- As a Project Analyst, ensured timely scheduling, documented and published meeting notes, arranged meeting logistics, coordinated travel and lodging for staff, and maintained updated project files. Tracked all approvals on system changes for the project.
- As an Implementation Coordinator, met with Business Unit leads, assisting them with migrating to XP and upgrading from Novell servers
- Later moved to a Project Manager and scheduled meetings with Business Unit Leads to inform them of day-to-day tasks and procedures regarding their XP Migration
- Collaborated with Business System Infrastructure Migration Team to coordinate information gathering for successful XP migration and provided support to Business Unit Leads in resolving migration issues through effective communication.
Education
Bachelor Degree - Management
Simpson College
Indianola, Iowa12-2016
Associate Degree - Business Administration & Liberal Arts
Des Moines Community College
Ankeny, IowaSkills
- Risk management
- Agile methodology
- Risk management
- Project management tools
- Visio and SharePoint
- HR and IT support
- Risk management
Languages
Spanish
Professional
English
Professional
Timeline
SENIOR PROJECT LEADER-PMO
Deel LLC
10.2024 - 05.2025
SENIOR PROJECT LEADER-PMO
Kohler
05.2022 - 10.2024
Application Technical Analyst
Wellmark Blue Cross Blue Shield
08.2017 - 04.2022
Resource Capacity Planner, Financial and Resource Planning
Wellmark Blue Cross Blue Shield
11.2010 - 08.2017
Senior Project Coordinator, Enterprise Portfolio Management Office
Wellmark Blue Cross Blue Shield
08.2007 - 11.2010
Project Controller, supporting Wellmark infrastructure
Modis Consulting
01.2007 - 08.2007
Project Controller, supporting Wells Fargo infrastructure
Modis Consulting
07.2003 - 11.2006
Project Analyst, Implementation Coordinator & Project Manager at Wells Fargo Home Mortgage
Modis Consulting
09.2001 - 07.2003
Bachelor Degree - Management
Simpson College
Associate Degree - Business Administration & Liberal Arts
Des Moines Community College