Carmen Finocchiaro
Park City
Summary
Personable and detail oriented leader with a strong background in high volume customer relations and conflict resolution. Expert at managing multitasking environments, digital filing systems, and vendor relationships. Eager to apply advanced interpersonal skills and computer proficiency to support faculty and students as an education technology specialist.
Overview
13
13
years of professional experience
Work History
Whole Body Team Leader
Whole Foods Market
Park City, UT
07.2023 - Current
- Managing daily department operations, including profitability, expense control, and labor targets.
- Overseeing inventory management, ordering, and maintaining high standards of retail excellence.
- Establishing and maintaining positive, productive relationships with regional leadership, team members and external vendors.
- Providing legendary customer service and resolving difficult customer or team member situations.
Produce Associate Team Leader
Whole Foods Market
Park City, UT
09.2022 - 07.2023
- Directing team members using daily work lists and delegating assignments to maximize department efficiency.
- Planning and executing seasonal merchandising plans from initial strategy to final reporting.
- Tracking weekly inventory reports and preparing records to calculate gross profits.
- Ensuring strict adherence to health, OSHA, and food safety regulations.
Produce Supervisor
Whole Foods Market
Park City, UT
08.2021 - 09.2022
- Managing inventory levels, placing high volume orders with suppliers, and coordinating daily deliveries.
- Hiring, training, and mentoring new team members to build a high performance workforce.
- Acting as a liaison between store management and department staff to communicate company goals.
- Resolving customer complaints and addressing team concerns with professional etiquette.
Produce Team Member
Whole Foods Market
Park City, UT
04.2013 - 08.2021
- Providing exceptional customer service and resolving difficult customer situations.
- Answering customer questions about products and store policies.
- Maintaining a clean, organized, and visually appealing sales floor and backroom.
- Assisting in training or mentoring new hires on standard operating procedures.
Education
Communications
Delaware County Community College
Media, PA06.2006
Skills
- Customer service
- Computer literacy
- Leadership
- Communication skills
- Time management
- Microsoft word
- Microsoft excel
- Google Docs
- Google Sheets
Awards
Culture Champion, Voted outstanding employee of the month multiple times
Timeline
Whole Body Team Leader
Whole Foods Market
07.2023 - Current
Produce Associate Team Leader
Whole Foods Market
09.2022 - 07.2023
Produce Supervisor
Whole Foods Market
08.2021 - 09.2022
Produce Team Member
Whole Foods Market
04.2013 - 08.2021
Communications
Delaware County Community College