Tatiana Guerrero
Annandale,VA
Summary
.
Hardworking and Reliable Store Manager with over twenty years in retail sales experience in the Natural Foods Industry. Professionally versed in all aspects of running a successful retail store, coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Extensive knowledge in the use of Herbs, Homeopathy, Supplements, Aromatherapy and Nutrition. Accountable Retail Associate demonstrating a high level of ownership and initiative. Team-oriented Retail Sales Associate who works well in collaborative environment yet thrives on personal sales achievements.
Overview
22
22
years of professional experience
Work History
Whole Body Team Leader
Whole Foods Market
Falls Church , VA
02.2020 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
Wellness Manager
Earth Fare Supermarket
Fairfax, VA
01.2018 - 01.2020
- Led clients on best ways to improve lifestyle through Vitamin Shoppe products and advanced Knowledge in Nutritional Counseling
- Developed relationships with customers by deeply listening to their health concerns and suggested tailored use of nutraceuticals and customized diets
- Conducted health seminars and community outreach programs to enhance customer relations and build partnerships with nearby health practitioners
- Helped all Spanish speaking families seeking nutritional advice and selection of nutritional supplements
- Assisted with recruiting, hiring, training and coaching to develop top performing employees
- Supported the manager in all aspects of daily operations and assumed responsibility for the store in the absence of the store manager
- Spanish Interpreter
- Provided interpreting services for Spanish-speaking mothers who had a child with a developmental delay
- Helped with completing evaluations and participated in the development of Individualized Family service Plan
- Communicated with administrators, staff and families in a manner that promoted the agency
- Translated, proofread, or edited documents for the families needing to fill out documents
- Made availability for appointments when scheduled and arrived 5-10 minutes early
- Edit this CV
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Vitamin Shoppe
Fairfax , VA
09.2015 - 12.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Manager
Healthway Natural Foods
Springfield , VA
05.2001 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Certified Health Coach
01.2009 - 08.2009
Education
Institute For Integrative Nutrition
New York, NY2009
Associate Of Applied Business - Business Administration
Northern Virginia Community College
Annandale, VA06.2001
Skills
- Interpersonal Skills
- Great Communication
- Excellent Listening Skills
- Organizational Skills
- Culturally aware
- Leadership
- Exceptional Customer Service
- Multitasker
- Financial Forecasting
- Staff Coaching and Training
- Health and Safety Procedures
- Meeting Production Goals
- Team Mentoring
- Scheduling and Time-Tracking
- Cycle Counts and Audits
Timeline
Whole Body Team Leader
Whole Foods Market
02.2020 - Current
Wellness Manager
Earth Fare Supermarket
01.2018 - 01.2020
Assistant Manager
Vitamin Shoppe
09.2015 - 12.2017
Certified Health Coach
01.2009 - 08.2009
Manager
Healthway Natural Foods
05.2001 - 08.2015
Institute For Integrative Nutrition
Associate Of Applied Business - Business Administration
Northern Virginia Community College
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Sam GouldSam Gould
Baker at Whole Foods MarketBaker at Whole Foods Market
Cody HarperCody Harper
Team Member at Whole Foods MarketTeam Member at Whole Foods Market
Logan GardnerLogan Gardner
Customer Service and E-Commerce Supervisor at Whole Foods MarketCustomer Service and E-Commerce Supervisor at Whole Foods Market
David LutostanskiDavid Lutostanski
Fitness Specialist at Fitness TogetherFitness Specialist at Fitness Together