Elizabeth A. Donston
Aurora,CO
Summary
Dynamic professional with extensive experience in leading and motivating teams within the health and wellness sector. Expertise in fostering collaboration and adapting to evolving needs, consistently driving successful outcomes. Strong skills in team management, customer service, inventory control, and strategic planning. Committed to creating a positive and productive work environment while ensuring reliability and a results-oriented approach.
Overview
13
13
years of professional experience
Work History
Whole Body Team Leader
Whole Foods Market Alpine Ideal
Boulder, CO
08.2024 - Current
- Developed a cohesive team structure from the ground up, ensuring effective training and skill development for all members.
- Oversaw team performance in reaching various sales goals defined by store management and global executives.
- Oversees all operations of the Whole Body Department including sales, customer service, team member growth, labor budget, credits, purchasing, training, and maintaining inventory levels.
- Observe and review daily KPI metrics for my store and department.
- Train new Team Members in various everyday operations of the department by observing, mentoring, delegating tasks, and providing feedback.
- Leveraged proficiency in MS Office software, including Excel, PowerPoint, Word, and Microsoft Teams, to enhance productivity.
- Efficient with various ordering software purchasing systems like DVO, Whole Foods Grocery PO Portal, and Amazon In Stock Tool.
- Developed weekly schedules while optimizing labor budget through precise calculation of business needs.
- Delivered exceptional customer service while leveraging extensive knowledge of supplements and skincare products.
- Collaborated with suppliers to maintain relationships and ensure timely delivery of high-quality products.
- Analyzed sales trends to identify opportunities for product assortment improvements and enhancements.
Whole Body Team Leader
Whole Foods Market Wash Park
Denver, CO
03.2021 - 07.2024
- Oversaw team performance in reaching various sales goals defined by store and global leadership.
- Oversees all operations of the Whole Body Department including sales, customer service, team member growth, labor budget, credits, purchasing, training, and maintaining inventory levels.
- Facilitated training for new team members in departmental operations through observation, instruction, and delegation.
- Observe and review daily KPI metrics for my store and department.
- Leveraged proficiency in MS Office Suite, including Excel, PowerPoint, Word, and Microsoft Teams, to enhance productivity.
- Efficient with various ordering software systems such as DVO, IRMA, and Amazon In Stock Tool.
- Coordinated cross-departmental initiatives to promote sales and optimize customer experience.
- Streamlined inventory management processes to reduce waste and improve stock availability.
- Promoted a culture of teamwork among staff members, resulting in improved productivity across the Whole Body department.
- Analyzed business needs to construct weekly schedules that effectively maintained labor budget compliance.
- Educated customers on various supplements and skincare options, ensuring informed purchasing decisions and enhanced customer experience.
Whole Body Associate Team Leader
Whole Foods Market Wash Park
Denver, CO
03.2020 - 03.2021
- Assist Team Leader in achieving various sales goals set by Store Leadership and Regional Leadership.
- Oversaw training initiatives for team members, focusing on operational procedures through hands-on observation and effective delegation.
- Analyzed sales trends to inform product placement and merchandising strategies.
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
- Managed scheduling of team members to maintain sufficient staffing levels during peak business hours while controlling labor costs.
- Created promotional events and sales initiatives to drive customer engagement and increase sales volume within the department.
- Oversaw the ordering process for new products based on emerging trends in the industry while staying within budget constraints.
- Implemented visual merchandising techniques to create attractive displays and promote featured products.
Whole Body Order Writer
Whole Foods Market Southglenn
Centennial, CO
06.2017 - 03.2020
- Order products from various vendors using computer programs like DVO and IRMA.
- Managed vendor relationships to ensure seamless collaboration and support operational needs.
- Uphold and maintain merchandising standards set up by the regional team.
- Oversaw departmental budget management to ensure financial efficiency.
- Provides exceptional customer service and knowledge about various supplements and skincare products.
- Analyzed sales trends to forecast demand and adjust ordering strategies accordingly.
- Streamlined order processes to improve efficiency and accuracy of fulfillment.
Bakery Order Writer
Whole Foods Market Southglenn
Centennial, CO
10.2016 - 06.2017
- Executed product ordering from multiple vendors utilizing software applications such as IRMA and DVO.
- Cultivated and sustained strategic partnerships with vendors.
- Uphold and maintain merchandising standards set up by the regional team.
- Assisted in managing department budget and tracking financial records.
- Collaborated with colleagues to fulfill production needs and enhance workflow efficiency.
- Cultivated positive customer relationships by providing tailored assistance and ensuring a seamless service experience.
- Developed efficient ordering processes to streamline inventory management.
Bakery Supervisor
Whole Foods Market Southglenn
Centennial, CO
12.2015 - 09.2016
- Train new team members on the functions of the bakery.
- Order from various vendors using various computer programs like IRMA and OrderLink.
- Provide guidance to all team members to help them improve their overall performance.
- Assist team leader and assistant team leader in directing all team members through new systems in the bakery.
- Taking on more responsibility when dealing with customer concerns.
Bakery Team Member
Whole Foods Market Southglenn
Centennial, CO
03.2013 - 12.2015
- Assist team members in completing tasks in a timely manner.
- Assist with orders for various products in person and over the phone.
- Going above and beyond for customers.
- Recognition from superiors for outstanding customer service.
- Responsible for training new team members on bakery procedures and standards.
Education
Technology Fundamentals Certificate - Online Course
Chegg Skills
06.2025
Bachelor of Science - Food Service Management
Johnson & Wales University
Denver, CO05-2012
Associate of Science - Baking & Pastry Arts
Johnson & Wales University
Denver, CO05-2010
Skills
- Team management
- Store operations
- Sales strategy development
- Merchandise display
- Promotions planning
- Vendor relations
- Teamwork and collaboration
- Order fulfillment
- Deadline oriented
- Data entry proficiency
- Industry expertise
- Strong communication and interpersonal skills
Timeline
Whole Body Team Leader
Whole Foods Market Alpine Ideal
08.2024 - Current
Whole Body Team Leader
Whole Foods Market Wash Park
03.2021 - 07.2024
Whole Body Associate Team Leader
Whole Foods Market Wash Park
03.2020 - 03.2021
Whole Body Order Writer
Whole Foods Market Southglenn
06.2017 - 03.2020
Bakery Order Writer
Whole Foods Market Southglenn
10.2016 - 06.2017
Bakery Supervisor
Whole Foods Market Southglenn
12.2015 - 09.2016
Bakery Team Member
Whole Foods Market Southglenn
03.2013 - 12.2015
Technology Fundamentals Certificate - Online Course
Chegg Skills
Bachelor of Science - Food Service Management
Johnson & Wales University
Associate of Science - Baking & Pastry Arts
Johnson & Wales University