Carmen Gammons

Unit Secretary

Memorial Hospital West

09.2004 - 05.2024

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Maintained patient confidentiality in line with HIPAA regulations.
Enhanced office productivity by handling high volume of callers per day.
Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Maintained current and accurate medical records for patients.
Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
Provided information for patient admissions and discharges to foster timely processing.
Processed lab paperwork and requests according to physicians' orders.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
Improved accuracy in patient billing by carefully verifying insurance information and processing claims.
Supported positive patient experience by promptly addressing inquiries and concerns.
Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
Improved departmental communication with efficient handling of phone calls and messages.
Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
Increased efficiency in patient care, organizing charts and medical records for easy access.
Registered and verified patient records before triage with most up-to-date information.

Summary

Overview

Work History

Unit Secretary

Education

High School Diploma -

Skills

Timeline

Unit Secretary

High School Diploma -

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