Carmen Ganoe
Lancaster,NY
Summary
Professional leader with proven track record in operational excellence and financial growth. Expertise in fostering team collaboration and executing wine-centric events that drive retail sales. Committed to enhancing customer experiences, resulting in increased loyalty and repeat business. Strong planner with a focus on delivering exceptional service across events of all sizes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Giovanna Italian Cuisine
03.2024 - Current
- This was a ground up new unit opening, I did all the staff hiring, ordered all initial inventory including every item necessary to open a restaurant from scratch.
- Built a diverse team of professionals, and created a positive, cohesive work environment.
- Developed and implemented the Beverage program and wrote a great Wine List. Responsible for all ordering and monthly inventories.
Clubhouse Manager- F&B Director- Sommelier CMS
Multiple 5 Diamond Private Clubs
03.2019 - 11.2023
- Organized and Planned all Club events, from 1200 people to 12 people. Made intricate staffing, and logistic plans and ran flawless events.
- Constructed and wrote thoughtful, well planned Wine lists at 3 Exclusive Private Clubs focusing on demographical likes to increase sales and guest satisfaction, while still including Regional wines to accommodate even the most skilled Sommeliers.
- Expert at taking care of and accommodating Guests and building repeat business.
- Engaged, Caring Leader, Master at Team Building and Retention.
Managing Partner
Bonefish Grill
06.2016 - 02.2019
- Led daily operations to ensure seamless restaurant functioning and elevated guest satisfaction.
- Implemented targeted marketing strategies to promote seasonal menus and special events.
- Oversaw financial performance by managing budgets and enforcing cost control measures.
- Managed staff training programs to improve service quality and operational efficiency.
General Manager
Ruth's Chris Steak House
05.2014 - 06.2016
- Oversaw operations of large two-floor location with five private dining rooms.
- Developed strategies to enhance operational efficiency and reduce costs.
- Maximized profitability through targeted financial planning and cost management.
General Manager
Tribeca Hospitality
01.2012 - 05.2014
- Did the marketing for 3 units and helped develop company handbooks, policies and training materials
Managing Partner
Bloomin Brands
01.1998 - 01.2012
- Was a successful, Managing Partner with Multiple Concepts within the Company including Outback Steakhouse, Carrabba's Italian Grill and Bonefish Grill
Skills
- Event planning and management
- Staff training and scheduling
- Project coordination
- Budgeting and resource allocation
- Business strategy development
- Menu design and construction
- Beverage program implementation
Certification
Sommelier Certificate Court of Master Sommeliers
Accomplishments
- 3X Managing Partner of the Year with Bloomin Brands restaurant concepts
Timeline
General Manager
Giovanna Italian Cuisine
03.2024 - Current
Clubhouse Manager- F&B Director- Sommelier CMS
Multiple 5 Diamond Private Clubs
03.2019 - 11.2023
Managing Partner
Bonefish Grill
06.2016 - 02.2019
General Manager
Ruth's Chris Steak House
05.2014 - 06.2016
General Manager
Tribeca Hospitality
01.2012 - 05.2014
Managing Partner
Bloomin Brands
01.1998 - 01.2012
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