Carmen Garcia Olivas
Iowa City
Summary
Administrative assistant and timekeeper with strong analytical skills and attention to detail. Bilingual in Spanish, proficient in Microsoft Office, and adept at adapting to dynamic environments. Seeking opportunities for professional growth and contribution to organizational success.
Overview
10
10
years of professional experience
Work History
Timekeeper
EPI Power
Cedar Rapids
03.2026 - Current
- Recorded employee hours and attendance for payroll processing.
- Ensured accuracy of timekeeping data using company software systems.
- Verified accuracy of timesheets before submitting them for processing.
- Maintained up-to-date records of employee work schedules and leave requests.
- Collaborated with management to resolve timekeeping discrepancies.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
- Assisted in training new staff on timekeeping procedures and tools.
- Generated reports detailing employee absences, tardiness, and overtime hours worked.
- Participated in meetings with department heads to discuss strategies for improving efficiency within the organization's timekeeping process.
Clinical Services Specialist
University of Iowa Healthcare
Iowa City
08.2024 - Current
- Managed front desk operations and greeted visitors warmly.
- Coordinated appointment schedules and organized meeting rooms efficiently.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Assisted office staff with administrative tasks.
- Ensured cleanliness and organization of reception area at all times.
- Collaborated with team members to enhance customer service experiences.
Surgery Schedule
Steindler Orthopedic Clinic
Iowa City
01.2024 - 08.2024
- Coordinate patient surgery schedules, ensuring seamless communication with facilities
- Facilitate pre-op appointments, enhancing patient readiness and reducing cancellations
- Manage prior authorization submissions, improving approval rates and streamlining processes
Team Member
Casey's Convenience Store
Iowa City
03.2023 - 08.2024
- Assist customers with inquiries, ensuring satisfaction and smooth transactions
- Process payments and refunds accurately, maintaining financial integrity
- Maintain store cleanliness and stock levels, enhancing customer experience
- Resolve customer issues promptly, demonstrating problem-solving skills
- Contribute to team efficiency, supporting a positive store environment
Claims Analyst
Corrohealth
Iowa City
11.2022 - 11.2023
- Prioritized claim processing based on urgency, improving response time
- Managed high-volume claims portfolio while maintaining accuracy standards, reducing processing time through strategic prioritization and efficient carrier communications
- Executed comprehensive claims review processes, ensuring compliance with carrier requirements and timely submission deadlines for optimal reimbursement
- Facilitated effective information exchange between healthcare providers and insurance carriers, resolving complex claim disputes through strategic communication
Member Services Representative
UCare
Iowa City
08.2022 - 11.2022
- Handled member inquiries, improving response efficiency and member satisfaction
- Reviewed claims, ensuring accuracy and timely processing
- Provided detailed plan and benefit information, enhancing member understanding
- Resolved issues through thorough research, delivering optimal solutions
Administrative Assistant
Coastal Family Wealth Advisory
Iowa City
03.2022 - 03.2022
- Maintain and organize client files on Google Drive, ensuring easy access for team members
- Prepare and distribute client paperwork, enhancing client onboarding efficiency
- Update client contact spreadsheets, ensuring accurate and current information
- Generate weekly reports for cash availability, supporting financial planning decisions
- Compile estimated tax spreadsheets, aiding in precise financial planning for clients
Claims Specialist
Presbyterian Hospital
Albuquerque
10.2020 - 03.2022
- Processed payments for medical professionals, ensuring accuracy and compliance
- Reviewed and resolved claims efficiently, enhancing processing speed and accuracy
- Investigated and corrected errors in claims, improving overall system reliability
- Routed complex claims for further analysis, ensuring thorough investigation
Patient Financial Services
UNMH
Albuquerque
07.2020 - 10.2020
Customer Experience Advisor
PNM Resources
Albuquerque
02.2020 - 10.2020
Claims Representative
United Healthcare
Albuquerque
10.2016 - 02.2020
- Reviewed and resolved UB-04 and HCFA 1500 claims, improving processing efficiency
- Directed claims to appropriate departments, enhancing workflow accuracy
- Identified and corrected claim errors, reducing processing delays
- Supported training sessions and guided peers on new COB guidelines
Education
High School Diploma -
New Futures High School
ALBUQUERQUE, NM05-2008
Associate of Arts - Business Administration
CNMCC
AlbuquerqueSkills
- Timekeeping compliance
- Data verification
- Scheduling management
- Data entry and processing
- Administrative expertise
- Microsoft Office proficiency
- Data analysis
- Attention to detail
- Detail orientation
- Customer relationship management
- Customer service excellence
- Healthcare compliance
- Effective communication
- Problem solving
- Initiative and adaptability
- Office organization
- Bilingual communication
Languages
- English, Native
- Spanish, Native
Timeline
Timekeeper
EPI Power
03.2026 - Current
Clinical Services Specialist
University of Iowa Healthcare
08.2024 - Current
Surgery Schedule
Steindler Orthopedic Clinic
01.2024 - 08.2024
Team Member
Casey's Convenience Store
03.2023 - 08.2024
Claims Analyst
Corrohealth
11.2022 - 11.2023
Member Services Representative
UCare
08.2022 - 11.2022
Administrative Assistant
Coastal Family Wealth Advisory
03.2022 - 03.2022
Claims Specialist
Presbyterian Hospital
10.2020 - 03.2022
Patient Financial Services
UNMH
07.2020 - 10.2020
Customer Experience Advisor
PNM Resources
02.2020 - 10.2020
Claims Representative
United Healthcare
10.2016 - 02.2020
High School Diploma -
New Futures High School
Associate of Arts - Business Administration
CNMCC