Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carmen Garrison

Spanaway,WA

Summary

Proven leader in operations management at FedEx Ground, adept in strategic planning and team leadership. Enhanced operational efficiency and employee performance through innovative training and compliance strategies. Excelled in problem-solving and customer service, significantly improving workplace safety and productivity. Dedicated and eager for growth.

Overview

6
6
years of professional experience

Work History

Operations Manager

FedEx Ground
08.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.

Package Handler

FedEx Ground
01.2019 - 08.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Education

Bachelor of Arts - Business

University of Phoenix
Phoenix, AZ
11.2024

Skills

Problem-Solving

Team Leadership

Operations Management

Customer Service

Operational Efficiency

Employee relations and conflict resolution

Operations Oversight

Staff Development

Maintaining Compliance

Strategic Planning

Accomplishments

Humanitarian Award: 2020

Humanitarian Award: 2022

Timeline

Operations Manager

FedEx Ground
08.2019 - Current

Package Handler

FedEx Ground
01.2019 - 08.2019

Bachelor of Arts - Business

University of Phoenix

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Carmen Garrison