Carmen Gutierrez
Rialto,CA
Summary
Accomplished Office Administrative Assistant with a proven track record at Total Safety Supplies And Solution, adept in document preparation and verbal communication. Excelled in enhancing customer loyalty at Edgepark, Cardinal Health by resolving complaints with empathy. Demonstrated expertise in billing and invoicing, alongside a commitment to achieving and exceeding set targets through effective schedule management.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Total Safety Supplies And Solution
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Customer Service Representative
Edgepark, Cardinal Health
07.2017 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Warehouse Associate
Cardinal Health Distribution Center
07.2016 - 07.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree - Social Science Teacher Education
Chaffey College
Rancho Cucamonga, CA07.2026
High School Diploma -
Chaparral High School
Phelan, CA06.2011
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Database entry
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Total Safety Supplies And Solution
09.2023 - Current
Customer Service Representative
Edgepark, Cardinal Health
07.2017 - 03.2022
Warehouse Associate
Cardinal Health Distribution Center
07.2016 - 07.2017
No Degree - Social Science Teacher Education
Chaffey College
High School Diploma -
Chaparral High School
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