Carmen Hairston
Charlotte,NC
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-12
Charlotte Mecklenburg School System
Charlotte, NC
02.2023 - Current
- Implemented lesson plans to facilitate effective student learning across diverse subjects.
- Managed classroom behavior to maintain a positive and productive learning environment.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Collaborated with teachers to ensure continuity of education during absences.
- Established strong relationships with students, fostering trust and respect in the classroom setting.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Licensed Insurance Agent
Results Cx
Paris, TX
08.2025 - 02.2026
- Assisted clients in selecting appropriate insurance plans based on individual needs
- Explained policy details, coverage options, and benefits to clients efficiently
- Processed policy applications and maintained accurate client records
- Responded to client inquiries and resolved issues promptly
- Collaborated with team members to enhance customer service experience
- Calculated quotes and educated potential clients on insurance options.
- Utilized CRM software to track interactions and manage follow-ups effectively
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent
Tranzact Insurance Solutions
06.2024 - 03.2025
- Facilitated client enrollment in insurance plans, ensuring compliance with regulatory standards.
- Conducted needs assessments to identify appropriate coverage options for clients.
- Processed policy applications accurately and efficiently, enhancing customer satisfaction.
- Educated clients on policy features, benefits, and claims processes to improve understanding.
- Resolved client inquiries and concerns promptly, fostering strong relationships and retention.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
Appointment Coordinator
WDRB Media
Charlotte, NC
01.2023 - 02.2023
- Coordinated appointment scheduling for multiple departments to enhance operational efficiency.
- Managed client communications to ensure timely follow-ups and accurate information relay.
- Developed and maintained appointment tracking systems to streamline workflow processes.
- Implemented strategies to optimize scheduling conflicts and improve resource allocation.
Event Assistant
Luxury Event Co.
Gaithersburg, MD
01.2021 - 10.2022
- Developed event timelines, collaborating with team members to align tasks and responsibilities effectively.
- Managed guest relations, providing exceptional service and addressing inquiries promptly.
- Assisted in venue selection and setup, enhancing the overall aesthetic and functionality of event spaces.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Followed strict timelines to support smooth event execution and client satisfaction
Customer Service Associate Cashier
Walmart
Winston-Salem, NC
05.2008 - 10.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawer through diligent tracking and reconciliation.
- Trained new associates on customer service protocols and cash handling procedures.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
R B Glenn High School
Kernersville, NC06-2006
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Classroom organization
- Creative thinking
Timeline
Licensed Insurance Agent
Results Cx
08.2025 - 02.2026
Licensed Insurance Agent
Tranzact Insurance Solutions
06.2024 - 03.2025
Substitute Teacher, K-12
Charlotte Mecklenburg School System
02.2023 - Current
Appointment Coordinator
WDRB Media
01.2023 - 02.2023
Event Assistant
Luxury Event Co.
01.2021 - 10.2022
Customer Service Associate Cashier
Walmart
05.2008 - 10.2011
High School Diploma -
R B Glenn High School