Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Hernandez

Tampa,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Housekeeper

AdventHealth
Tampa, FL
02.2023 - 07.2024
  • Ensured that all health standards were met during cleaning operations.
  • Responded to requests from guests regarding housekeeping needs.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Emptied trash receptacles throughout the property.

Cashier

Ali M. Corp
Tampa, FL
01.2020 - 12.2022
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.

Education

57 Credits - Nursing

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR
08-2019

50 Credits - Business Administration

UPR - Ponce
08-1997

Skills

  • Customer Service
  • Exceptional communicator
  • Teamwork
  • Customer-Oriented
  • Complex Problem-Solving

Timeline

Housekeeper

AdventHealth
02.2023 - 07.2024

Cashier

Ali M. Corp
01.2020 - 12.2022

57 Credits - Nursing

Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual

50 Credits - Business Administration

UPR - Ponce
Carmen Hernandez