Carmen Holman
Lockport,IL
Summary
Administrative and Billing Professional with a solid background in billing support and financial recordkeeping. Expertise in resolving account discrepancies, processing payments, and maintaining accurate records while ensuring confidentiality. Recognized for strong communication and organization skills, effectively managing customer inquiries and adapting to new systems.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Billing Assistant
Pomp’s Tire Service
Joliet, Illinois
10.2024 - Current
- Prepare and provide invoices, account statements, and supporting documentation to facilitate customer payments.
- Manage departmental emails and incoming phone calls, responding to billing inquiries and resolving customer concerns professionally.
- Research and resolve account discrepancies to maintain accurate billing and payment records.
- Collaborated with accounting team members to ensure precise invoicing and effective account management.
- Maintained accurate electronic and physical records of billing activities and financial transactions to support compliance and reporting.
- Review, index, and maintain customer credit applications using company software systems.
- Process after-hours credit card payments and maintain accurate transaction documentation.
- Assist with customer refunds and ensure refund records are properly maintained.
- Executed billing and administrative tasks to streamline workflow and enhance accuracy.
Substitute Teacher, K-12
Joliet Public School District 86
Joliet
08.2022 - 10.2026
- Manage classroom activities and maintain a productive learning environment.
- Apply classroom management and instructional strategies to encourage student participation and engagement.
- Review lesson plans and quickly adapt to instructional requirements.
- Follow established curriculum guidelines and implement lesson plans provided by classroom teachers.
- Document student performance and communicate relevant observations to support educational progress.
- Maintain accurate attendance records in accordance with school policies and procedures.
Education
Bachelor of Science - Business Administration
University of St. Francis
Joliet, IL 08.2018 - 05.2022
Skills
- Billing Support and Payment Processing
- Customer Service and Issue Resolution
- Data Entry and Document Management
- Confidential Information Handling
- Workflow optimization
- Team Collaboration and Independent Work
Timeline
Billing Assistant
Pomp’s Tire Service
10.2024 - Current
Substitute Teacher, K-12
Joliet Public School District 86
08.2022 - 10.2026
Bachelor of Science - Business Administration
University of St. Francis
08.2018 - 05.2022