Carmen Hopkins
Orlando,FL
Summary
Experienced regional property manager with a proven track record of 16+ years in the real estate industry. Adept at overseeing and managing properties, ensuring optimal operational efficiency and tenant satisfaction. Skilled in developing and implementing strategic plans to drive revenue growth and maximize property value. Demonstrated expertise in lease negotiations, budgeting, and team leadership. Committed to delivering exceptional results through meticulous attention to detail and strong problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Regional Property Manager
Friedman Real Estate
Orlando, FL
05.2024 - Current
- Managed activities for both conventional residential communities and student housing in multiple states.
- Managed operations for a portfolio consisting of eight properties with 1100 units.
- Directed operations of 32 personnel encompassing management and maintenance responsibilities.
- Facilitated transformation of distressed property via receivership.
- Conducted comprehensive analysis of monthly and quarterly financial data.
- Managed processes related to leasing and customer support.
- Analyzed financial data in coordination with Property Managers, focusing on identifying potential cost reductions
Regional Property Manager
Palm Communities
Tampa, FL
06.2023 - 04.2024
- Assist the client with day-to-day operations of 40 boutique-style properties throughout the Tampa area.
- Directed performance of onsite teams and property managers handling seven portfolios comprising 1000 residential units.
- Led a team of nine alongside managing 12 support personnel.
- Consistently ensured a portfolio occupancy of 97%.
- Sustained high monthly economic occupancy at 95%.
- Performed detailed analysis of financial data to identify trends across monthly and quarterly reports.
- Executed leasing operations with a focus on superior client service.
Regional Property Manager
ArtCraft Management
Orlando, FL
10.2021 - 12.2022
- Supported daily operations of seven properties across North and Central Florida.
- Manage Property Managers and onsite staff for a seven-property portfolio, consisting of 1562 units
- Supervised a group consisting of seven direct subordinates along with an extended workforce of 23.
- Managed consistent portfolio occupancy rate of 96%.
- Consistently maintained 97% monthly economic occupancy.
- Conducted detailed analyses of monthly and quarterly financial statements.
- Directed leasing activities and ensured exceptional customer service.
- Facilitated monthly financial review meetings with Property Managers to uncover cost-saving strategies.
- Navigated talent acquisition challenges during the unprecedented Covid-era hiring environment.
Regional Property Manager
Friedman Real Estate
Orlando, FL
05.2019 - 04.2021
- Coordinated ongoing operations of 15 diverse properties throughout Central and South Florida.
- Supervise team of Property Managers and onsite staff across portfolio of fifteen properties, totaling 1989 units.
- Oversaw a total workforce of 70 professionals.
- Ensured portfolio consistently achieved 95% occupancy level.
- Maintained consistent economic occupancy at 96% each month.
- Performed in-depth analysis of monthly and quarterly financial statements.
- Managed processes related to leasing and customer support.
- Analyzed financial data in coordination with Property Managers, focusing on identifying potential cost reductions.
Regional Property Manager
3rd Group Properties
Jackson, MS
06.2014 - 04.2019
- Supported owner in daily operations and various projects for 1600 units.
- Oversaw performance of onsite staff and property managers for a portfolio of seven properties.
- Enhanced lease-up performance by driving a 27% increase in occupancy within 120 days.
- Oversaw multi-million-dollar renovation efforts.
- Achieved a 34% reduction in costs through the establishment of control procedures.
- Streamlined review process by collaborating with Property Managers to pinpoint budget optimization areas.
- Evaluated key metrics within monthly and quarterly reports.
Property Manager
Value Place Property Management
Birmingham, AL
02.2011 - 10.2013
- Managed 124 units
- Managed $500k renovation
- Increased occupancy 28% in 90 days
- Managed Increased Monthly Revenue 31%
- Implementing Marketing Plans
- Managed a 6-person staff
- Work within Budget to break records in revenue and cost savings
- P&L analysis and management
- Number 10 revenue producing property of 125 properties
- Trained and motivated leasing staff during bi-monthly trainings
Assistant Property Manager
Ambling Property Management
Jackson, MS
04.2009 - 03.2011
- Collaborated with Property Manager to handle tasks for 168 units.
- Achieved and upheld 98% occupancy level.
- Validated residency certification processes under Low-Income Housing Tax Credit programs.
Education
CAM -
NAA
01.2015
AAS -
Paralegal Technology
Raymond, MS01.2006
Skills
- Problem Assets Management
- Hiring
- Training
- Team Building
- Coaching
- Due Diligence
- Lease Audits
- Resident Retention Inspections
- Marketing Reviews
- Pricing Reviews
- Financial Analysis
- Budgeting
- Expense Reduction
- Revenue Management
- Construction Management
- Yardi
Timeline
Regional Property Manager
Friedman Real Estate
05.2024 - Current
Regional Property Manager
Palm Communities
06.2023 - 04.2024
Regional Property Manager
ArtCraft Management
10.2021 - 12.2022
Regional Property Manager
Friedman Real Estate
05.2019 - 04.2021
Regional Property Manager
3rd Group Properties
06.2014 - 04.2019
Property Manager
Value Place Property Management
02.2011 - 10.2013
Assistant Property Manager
Ambling Property Management
04.2009 - 03.2011
CAM -
NAA
AAS -
Paralegal Technology