Shannon Reid
Rockwall,Texas
Summary
Well-accomplished, proactive, and seasoned professional leader with over 16 years of successful property management experience and acquisitions. Talent for building strategic relationships with clients and conquering revenue goals in rapidly changing markets. Highly skilled in creative problem solving, mentoring, developing customer-facing teams, and promoting brand loyalty. Detail-oriented with exceptional instincts for meeting high expectations and process improvement mindset. Engaging leadership style with a unique ability to conceptualize, design, and support future growth objectives. Technical skills include, but not limited to, Microsoft Office Suite (Word, Excel, Works, Outlook, and PowerPoint), Adobe, ResMan, Yardi, OneSite, MRI, RealPage, UM, AI, Ops Tech, and Entrata.
Overview
16
16
years of professional experience
Work History
Regional Property Manager
TAM Residential
Plano, TX
09.2022 - Current
- Professionally managed 8 assets in El Paso with 3rd party client on PFC Platform, additionally 1 Euless acquisition PFC start-up
- Co-managed 7 due diligence processes for potential acquisitions, mitigating risks and ensuring informed decision making
- Collaborated with cross-functional teams to ensure successful integration of acquired assets into company operations.
- Managed budget development and expense control, ensuring optimal financial performance for acquisitions to my portfolio, while offboarding others.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints for new acquisitions and current assets.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Assisted in development of annual budgets for Acquisitions department, ensuring alignment with overall company financial goals.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties (PFC/HFC/LIHTC)
- Collaborated with compliance team to aide in streamlined processes for PFC/HFC platforms.
- Completed annual rent calculations using housing database software.
Multi-Site Manager
Pinnacle-Cushman and Wakefield
Dallas, Tx
03.2018 - 09.2022
- Overseeing multiple assets and renovation programs
- Institutional Clients
- Systems Expert
- Assist in Due Diligence processes
- Overseeing and directing transition of ownerships on multiple assets
- Formulation of capital budgets for each upcoming calendar year
- Assists in hiring as well as trains, motivates, supervises and manages employee performance for all area on-site staff
- This includes new employee orientation, performance reviews, review and approval of timesheets, payroll preparation, training and advising on-site staff of company policies, procedures and guidelines
- Property inspections on bi-weekly or monthly basis as needed
- Follows through until all problems are resolved and company/client standards are met
- Ensure all make-ready processes are scheduled for timely recondition of apartments after move-out
- Monitors and/or schedules all maintenance activities
- Shop competition and review market condition
- Welcome and show property to prospective new residents as needed in absence of on-site team
- Manage incoming phone calls from resident complaints and complete appropriate filtering/paperwork as needed
Community Manager
Tonti Properties
Carrollton
02.2013 - 02.2018
- Assists in formulation of capital budgets for each upcoming calendar year
- Ensures all rents are collected when due and processed in timely manner
- Makes sure that all bank deposits are made and copies of deposit are sent to Staff Accountant weekly
- Assists in hiring as well as trains, motivates, supervises and manages employee performance for all on-site staff
- This includes new employee orientation, performance reviews, review and approval of timesheets, payroll preparation, training and advising on-site staff of company policies, procedures and guidelines
- Physically walk and inspect property on weekly basis
- Issue work orders for any maintenance items requiring attention
- Follows through until all problems are resolved and property standards are met
- Schedules all make-ready processes to ensure timely recondition of apartments after move-out
- Monitors and schedules all maintenance activities
- Shop competition and review market condition
- Welcome and show property to prospective new residents as needed
- Manage incoming phone calls from prospective new residents and complete appropriate paperwork as needed
- Experience with MRI, OneSite, Blue Moon, Yardi Voyager, Rent Max, Ops Buyer, Rent Café
- Daily posting of funds received
- Daily bank deposit
- Experience in Eviction filing, court appearance including Paupers Appeal
- Performed Writ of Possessions
- Exceed at keeping delinquency at minimum
- Knock doors for collections
- Walk vacant units to determine damage
- Prepare Final Account Statements
- Contact former clients for payment
- Put delinquent accounts into collections
- Attend events held by Texas Apartment Association
- Annual Grace Hill Course Completion
- Annual Legal Seminar attendance
Leasing-/Assistant Community Manager
GreyStar Management- Alliance- BBR- West Corp
Mesquite
05.2008 - 02.2013
- Experience in MRI, OneSite, Blue Moon, along with Yardi and Ops Buyer
- Daily posting of funds received
- Daily bank deposit
- Experience in Eviction filing, court appearance including Paupers Appeal
- Performed Writ of Possessions
- Exceed at keeping delinquency at minimum
- Knock doors for collections
- Walk vacant units to determine damage
- Prepare Final Account Statements
- Contact former clients for payment
- Put delinquent accounts into collections
- Attended events held by Texas Apartment Association
Education
Some College (No Degree) - Science
Eastfield College
Mesquite, TXHigh School Diploma -
West Mesquite High School
Mesquite, TX2005
Skills
- Multi- Portfolio Management/Distressed Assets
- Institutional Clients/3rd Party
- Mergers and Acquisitions
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Performance Tracking and Evaluations
- Business development and planning
- Process Improvement
Timeline
Regional Property Manager
TAM Residential
09.2022 - Current
Multi-Site Manager
Pinnacle-Cushman and Wakefield
03.2018 - 09.2022
Community Manager
Tonti Properties
02.2013 - 02.2018
Leasing-/Assistant Community Manager
GreyStar Management- Alliance- BBR- West Corp
05.2008 - 02.2013
Some College (No Degree) - Science
Eastfield College
High School Diploma -
West Mesquite High School