Carmen Kinder

Payer Enrollments Specialist:

• Followed all company policies and procedures to deliver quality work.
• Processed and maintained accurate enrollments for over 80+ clients, ensuring confidentiality and compliance with company standards.
• Gathered required information and documentation to submit enrollment applications efficiently and on time.
• Monitored provider's payments and implemented procedures for enrollments if needed.
• Communicated updates to departments with a weekly spreadsheet as well as through emails.
• Handled provider inquiries and provided timely resolutions, enhancing overall satisfaction.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Payment Poster

• Balanced cash daily
• Posted and matched payments
• Resolved payments with missing Explanation of Benefits (EOBs)
• Identified accounts that required refunds
• Performed follow up with payors for payment.
• Maintained various records and logs, in which new files were prepared, current files maintained, and old files purged.